Aha! is a cloud-based idea management solution designed to help project managers and R&D teams design product roadmaps and share strategic initiatives.
Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.
Genesys Inbound helps in real-time monitoring of key voice interaction data, including the number of interactions in a queue, average wait times, SLA adherence and staff activities.
Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.
Android is a mobile operating system based on a modified version of the Linux kernel and other open source software, designed primarily for touchscreen mobile devices such as smartphones and tablets.
Apple iOS is an advanced mobile operating system with its easy-to-use interface, amazing features, and rock solid stability, iOS is the foundation of iPhone.
Google Cloud Platform is a suite of cloud computing services that enables developers to build, deploy, and scale applications, websites, and services on the same infrastructure as Google.
Google Cloud Storage is a RESTful online file storage web service for storing and accessing data on Google Cloud Platform infrastructure. The service combines the performance and scalability of Google's cloud with advanced security and sharing capabilities.
Google AdWords lets create ads that appear in Google search results for certain keywords in certain regions, driving more qualified traffic to their website.
Cyara Programming Languages And Frameworks Technology
Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.
Git is a free and open source distributed version control system designed to handle everything from small to very large projects with speed and efficiency.
Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.
Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.
Google Cloud DNS is a high-performance, resilient, global DNS service that provides a cost-effective way to make applications and services available to users.
InProd is a configuration management solution specifically designed for the contact centre industry to reduce the risks and costs associated with configuration changes, within Genesys powered contact centres.
JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.
Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.
Cisco Contact Center provides a secure, available, and sophisticated contact center software solution for large number of agents and interactive voice solution.
Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.
BambooHR is a cloud-based human resources (HR) software service for small and midsize businesses. BambooHR offers small and growing companies a human resource information system (HRIS) that includes an applicant tracking system (ATS) and HRIS tools to manage all aspects of the employee lifecycle.
Recruiterbox is an applicant tracking system designed for small to midsize businesses. The system allows recruiters to create new open positions with a few clicks, and accept resumes through their company's website
Bizzabois an complete web and mobile-based event registration and management solution spanning site building, ticketing, analytics, CRM features and on-site check-in support.
ShareFile is a secure content collaboration, file sharing and sync solution that supports all the document-centric tasks and workflow needs of small and large businesses. The company also offers cloud-based/on-prem storage, virtual data rooms and client portals. ShareFile is owned by Citrix Systems
Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people.
Cyara Business Intelligence And Analytics Technology
ConversionSweeper is a lead source analytics and management software. It tracks leads by source, medium, campaign, and search terms; going beyond Google Analytics by identifying the source of your highest quality leads.
Hotjar is a complete website and mobile analytics tool enabling web developers, UI designers, analysts, digital marketers & more, to optimize the usability and conversion rate of their websites.
Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.
OneLogins cloud based identity management platform provides secure single sign-on, multi-factor authentication and directory integration with AD, LDAP.
Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.
Xray Test Management is a tool that provides the structure to organize, plan, and report with accuracy on the progress of testing as well as the readiness to deploy.
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email.
SharpSpring, an affordable marketing automation alternative to HubSpot and Marketo, specializes in lead generation and customer relationship management (CRM).