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CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Website http://www.callminer.com
Revenue $84 million
Funding $138.1 million
Employees 337 (265 on RocketReach)
Founded 2002
Address 890 Winter St 210, Waltham, Massachusetts 02451, US
Phone +1 781-547-5690
Fax (239) 689-6667
Technologies
Industry Business Intelligence, Software, Software Development, Business Intelligence (Bi) Software, Analytics, Performance Management, Software Development & Design, Data and Analytics, Call Center Operational Efficiencies, Enterprise Software, Customer Satisfcation, Agent Productivity, Speech Analytics, Text Analytics, Voice of Customer
Web Rank 588657
Web Visits 60350
Keywords Conversation Intelligence, Customer Experience, Operational Efficiency, Speech Analytics, Ai-Powered Analytics, Business Improvement, Voice Analytics, Machine Learning Analytics, Call Analytics, Customer Service Analytics, Contact Center Analytics, Customer Interaction Analytics, Customer Feedback Analysis, Business Process Improvement, Performance Improvement, Quality Monitoring, Agent Performance, Data Analytics Solutions
Competitors Amazon, Twilio, NICE, ZoomInfo, Verint, Qualtrics, Five9, Talkdesk, Medallia, Speechmatics +51 more (view full list)
SIC SIC Code 73 Companies, SIC Code 737 Companies
NAICS NAICS Code 56 Companies, NAICS Code 54151 Companies, NAICS Code 541513 Companies, NAICS Code 5415 Companies, NAICS Code 54 Companies, NAICS Code 541 Companies

CallMiner Questions

The CallMiner annual revenue was $84 million in 2026.

Jeff Gallino is the CEO of CallMiner.

265 people are employed at CallMiner.

CallMiner is based in Waltham, Massachusetts.

The NAICS codes for CallMiner are [56, 54151, 541513, 5415, 54, 541].

The SIC codes for CallMiner are [73, 737].

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