CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
View Top Employees from CallMinerWebsite | http://www.callminer.com |
Revenue | $84 million |
Funding | $138.1 million |
Employees | 365 (365 on RocketReach) |
Founded | 2002 |
Address | 200 West Street, Waltham, Massachusetts 02451, US |
Phone | (781) 547-5690 |
Fax | (239) 689-6667 |
Technologies |
JavaScript,
HTML,
PHP
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Industry | Business Intelligence, Software, Software Development, Business Intelligence (Bi) Software, Analytics, Performance Management, Software Development & Design, Data and Analytics, Call Center Operational Efficiencies, Enterprise Software, Customer Satisfcation, Agent Productivity, Speech Analytics, Text Analytics, Voice of Customer |
Web Rank | 588657 |
Web Visits | 60350 |
Keywords | Omnichannel Customer Engagement, Customer Experience, Contact Center, Conversational Ai, Voice Of The Customer |
Competitors | Calabrio, Inc., Haystax, MedeAnalytics, QOMPLX, Inc., Sisense |
SIC | SIC Code 73 Companies, SIC Code 737 Companies |
NAICS | NAICS Code 54151 Companies, NAICS Code 54 Companies, NAICS Code 56 Companies, NAICS Code 541513 Companies, NAICS Code 5415 Companies, NAICS Code 541 Companies |
Looking for a particular CallMiner employee's phone or email?
The CallMiner annual revenue was $84 million in 2024.
Paul Bernard is the President and Chief Executive Officer of CallMiner.
365 people are employed at CallMiner.
CallMiner is based in Waltham, Massachusetts.
The NAICS codes for CallMiner are [54151, 54, 56, 541513, 5415, 541].
The SIC codes for CallMiner are [73, 737].