Rick Quinones Email & Phone Number
Head of Continuous Improvement and Center of Excellence @ Redial BPO
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Rick Quinones Location
- San Antonio, TX, US
Rick Quinones Work
- 2025 -now Head of Continuous Improvement and Center of Excellence @
- 2024 -2025 Site Operations Director @
- 2021 -2024 Vice President of Service Delivery and Sr Director of Global Operations @
- 2019 -2021 Director - Customer Relations Contact Center @
- 2019 -2019 Director Call Center Operations @
- 2015 -2019 Call Center Director of Operations @
- 2014 -2015 Contact Center Site Director @
- 2013 -2014 Sr. Operations Manager and AGM @
- 2010 -2013 Regional Manager - Business Development and Operations @
- 2007 -2009 Regional Vice President @
- 2001 -2007 Vice President - Client Services and Operations @
- 1996 -2000 Contact Center Management @
Rick Quinones Education
- Montclair State University
BS
1990-1995
Rick Quinones Skills
- Account Management
- Sales Management
- Sales
- New Business Development
- Team Building
- Contract Negotiation
- P&L
- Operations Management
- Customer Retention
- P&L Management
- Process Improvement
- Management
- Call Centers
- Leadership
- Forecasting
- Employee Engagement
- BPO
- Human Resources
- Performance Management
- Team Leadership
- Workforce Management
- Business Development
- Contact Centers
- Business Process Improvement
Rick Quinones Summary
- Rick Quinones, based in San Antonio, TX, US, is currently a Head of Continuous Improvement and Center of Excellence at Redial BPO. Rick Quinones brings experience from previous roles at Transparent BPO, GlowTouch Technologies, Percepta and Dynata. Rick Quinones holds a 1990 - 1995 BS @ Montclair State University. With a robust skill set that includes Account Management, Sales Management, Sales, New Business Development, Team Building and more. Rick Quinones has 2 emails and 2 mobile phone numbers on RocketReach.
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