Rick Quinones Email & Phone Number
Head of Continuous Improvement and Center of Excellence @ Redial BPO
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Rick Quinones Location
- San Antonio, TX, US
Rick Quinones Work
- Head of Continuous Improvement and Center of Excellence @ (May 2025 - Present)
- Site Operations Director @ (April 2024 - April 2025)
- Vice President of Service Delivery and Sr Director of Global Operations @ (May 2021 - April 2024)
- Director - Customer Relations Contact Center @ (December 2019 - June 2021)
- Director Call Center Operations @ (February 2019 - December 2019)
- Call Center Director of Operations @ (May 2015 - February 2019)
- Contact Center Site Director @ (April 2014 - May 2015)
- Sr. Operations Manager and AGM @ (October 2013 - April 2014)
- Regional Manager - Business Development and Operations @ (January 2010 - September 2013)
- Regional Vice President @ (August 2007 - November 2009)
- Vice President - Client Services and Operations @ (January 2001 - August 2007)
- Contact Center Management @ (May 1996 - November 2000)
Rick Quinones Education
- Montclair State University
BS
1990-1995
Rick Quinones Skills
- Account Management
- BPO
- Business Development
- Business Process Improvement
- Call Centers
- Contact Centers
- Contract Negotiation
- Customer Retention
- Employee Engagement
- Forecasting
- Human Resources
- Leadership
- Management
- New Business Development
- Operations Management
- P&L
- P&L Management
- Performance Management
- Process Improvement
- Sales
- Sales Management
- Team Building
- Team Leadership
- Workforce Management
Rick Quinones Summary
- Rick Quinones, based in San Antonio, TX, US, is currently a Head of Continuous Improvement and Center of Excellence at Redial BPO. Rick Quinones brings experience from previous roles at Transparent BPO, GlowTouch Technologies, Percepta and Dynata. Rick Quinones holds a 1990 - 1995 BS @ Montclair State University. With a robust skill set that includes Account Management, BPO, Business Development, Business Process Improvement, Call Centers and more. Rick Quinones has 2 emails and 2 mobile phone numbers on RocketReach.
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