Alexander Amor Email & Phone Number
Director of Operations @ Redial BPO
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Alexander Amor Location
- Houston, TX, US
Alexander Amor Work
- 2025 -now Director of Operations @
- 2023 -2025 Project Director @
- 2011 -2023 Director of Customer Experience @
- 2011 -2023 Director Customer Experience @
- 2001 -2011 Account Manager @
Alexander Amor Education
- Tecnológico de Monterrey
Master of Business Administration (MBA) (Business Administration, Management and Operations)
2009-2012 - Babson F.W. Olin Graduate School of Business
Master of Business Administration (MBA) (Entrepreneurship/Entrepreneurial Studies)
2012-2012 - Universidad Humanista de las Americas
Bachelor Degree in Business Administration (Business Administration)
1999-2003 - Universidad Humanista de las Américas
Bachelor of Business Administration (Business Administration and Management, General)
- EGADE Business School del Tecnológico de Monterrey
Master of Business Administration (Business Administration and Management, General)
Alexander Amor Skills
- Performance Dashboards
- Training
- Lean Six Sigma
- Customer Loyalty
- Business Process Improvement
- Customer Segmentation Strategy
- Third-Party Vendor Management
- Contact Center Optimization
- CSAT
- Standard Operating Procedure (SOP)
- Call Center Administration
- Net Promoter Score
- KPI Implementation
- Service-Level Agreements (SLA)
- Six Sigma Green Belt
- Quality Management
- Forecasting
- Customer Experience
- Analytical Skills
- Contact Center Operations
- Business Development
- Contact Center Management
- Data Analysis
- Process Improvement
- Customer Service
- Quality Assurance
- Operations Management
- Strategic Planning
- Problem Solving
- Workforce Management
- SharePoint
- Root Cause Analysis
- Anti Money Laundering
- Money Transfers
- Performance Management
- Customer Retention
- Team Leadership
- Multi-cultural Team Management
- IP PBX
- Leadership
- Account Management
- Team Building
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- PowerPoint
- Vendor Management
- Strategy
- Communication
- VoIP
- Avaya IP Telephony
- Trend Forecasting
- Call Centers
- CRM
- Schedule Control
- Rockwell
- Polycom
- ADP Payroll
- Compliance
- US Hispanic Market
- Management
- Integration
- Multi Cultural Team Management
Alexander Amor Summary
- Alexander Amor, based in Houston, TX, US, is currently a Director of Operations at Redial BPO. Alexander Amor brings experience from previous roles at Equus Workforce Solutions, Barri Financial Group and Teleperformance. Alexander Amor holds a 2009 - 2012 Master of Business Administration (MBA) in Business Administration, Management and Operations @ Tecnológico de Monterrey. With a robust skill set that includes Performance Dashboards, Training, Lean Six Sigma, Customer Loyalty, Business Process Improvement and more. Alexander Amor has 2 emails and 1 mobile phone numbers on RocketReach.
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