KANA Software Technology Stack

3CLogic is a leading provider of contact center solutions, providing a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for todays enterprise businesses.

Adobe Connect web conferencing software service offers online meetings for collaboration, virtual classrooms and more.

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

AT&T is a US-based telecoms company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable and manageable call control and session management.

AddThis provides social engagement tools, APIs and services personalizing websites for engagement, monetization and traffic boosting

AdRoll is a widely-used ad retargeting platform that is used by a number of brands to retarget users with ads across social media, mobile, and the web. AdRoll offers solutions for both enterprises and agencies of all sizes. The retargeting app helps user to reach site visitors at the most optimal time with the most appropriate ad on any screen.

Brick Street CONNECT is a multichannel marketing automation solution.

Demandbase is a B2B marketing automation, advertising, website personalization and analytics solution with a specific focus on account-based marketing.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

DoubleClick is a digital advertising solution from Google.

Adobe Stock is an online collection of royalty-free stock images, vector graphics, illustrations, video footage, templates, audio, and 3D assets.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.

Open source enterprise search platform.

ASP.net is an open source framework for building web applications and services with .NET and C#.

C# is a general-purpose, multi-paradigm programming language encompassing strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines.

IBM Db2 is database software that can reliably handle multiple workloads and the latest version of Db2 is optimized to provide extreme performance while lowering costs.

Dojo Toolkit is an open source modular JavaScript library designed to ease the rapid development of cross-platform, JavaScript/Ajax-based applications and web sites.

Akamai Technologies, Inc. is an American content delivery network and cloud service provider. Akamai's content delivery network is one of the world largest distributed computing platforms, responsible for serving between 15% and 30% of all web traffic.

Akamai is a content delivery network (CDN) services provider for media and software delivery, and cloud security solutions.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code.

IBM Tivoli provides Integrated Service Management software to help manage business value of IT's infrastructure

IBM Tivoli Monitoring products monitor the performance and availability of distributed operating systems and applications.

J2EE (by Oracle) is a platform-independent, Java-centric environment from Sun for developing, building and deploying Web-based enterprise applications online

Apache Spark is an engine for big data processing, with built-in modules for streaming, SQL, machine learning and graph processing.

Crazy Egg analyzes web visitor behavior using heat mapping technology to discover where people scroll and click on their website.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Izenda is an embedded business intelligence platform for web applications that delivers real-time, self-service reports, dashboards and visualizations.

Apache Tomcat is an open source software implementation of the Java Servlet, JavaServer Pages, Java Expression Language and Java WebSocket.

CA AppLogic is a cloud computing platform for composing, running, and scaling distributed applications.

Dell sells personal computers, servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players and also electronics built by other manufacturers. The company is well known for its innovations in sup...

Dimension Data offers design, development, and management solutions for IT networks and applications.

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services.

IBM AIX (Advanced Interactive eXecutive) is an enterprise-class UNIX operating system for the POWER processor architecture found in IBM Power Systems.

IBM Cloud is a cloud platform that offers the most open and secure public cloud for business with a next-generation hybrid cloud platform, advanced data and AI capabilities, and deep enterprise expertise across 20 industries.

IBM i is an integrated operating environment with a reputation for robust architecture, exceptional security and business resilience.

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Foresee is a multi-channel customer experience analytics platform.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base.

LivePerson makes life easier by transforming how people communicate with brands.

Next IT is a virtual assistant that help companies deliver the perfect online customer experience.

Avaya Aura is an enterprise collaboration software.

Box is changing how clients manage content across their business from simple file sharing to building custom apps.

ShareFile is a secure content collaboration, file sharing and sync solution that supports all the document-centric tasks and workflow needs of small and large businesses. The company also offers cloud-based/on-prem storage, virtual data rooms and client portals. ShareFile is owned by Citrix Systems

Cvent provides online event planning and management, web survey and email marketing software for event planners, attendees and hospitality venues across industries, globally. The software supports the entire event lifecycle, from marketing and initial registration through to event check in & beyond.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Broadcom is a fabless semiconductor company that provides semiconductor and infrastructure software solutions for the wire-less and broadband communication industry.

IBM Power provides range of solutions in data rich applications and workloads, delivering enterprise-class compute with the flexibility of hybrid cloud

IBM WebSphere is a suite of software products which helps businesses to build applications or integrate applications, databases and systems built in-house with any third party applications procured for various business functions with each other easily and quickly.

JIRA Software enables customer's team at every stage of the application lifecycle. From planning, tracking, launching and reporting.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Microsoft SQL Server 2008 is a relational database system which was released in 2008.

Oracle 10g is the first database designed for enterprise grid computing, the most flexible and cost effective way to manage information and applications

Cisco 2600 Series is a family of modular multiservice access routers, providing flexible LAN and WAN configurations, multiple security options, voice/data integration, and a range of high performance processors.

Cisco 2800 Series of integrated services routers intelligently embed data, security, voice, and wireless services into a single, resilient system for fast, scalable delivery of mission-critical business applications.

Cisco Catalyst 6500 Series Switches are widely deployed campus backbone switches. They are optimized for Multigigabit Ethernet services to help you protect your network investment.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Cisco VPN is the designs, manufactures, and sells internet protocol based networking and other products related to the communications and information technology industry worldwide.

Dell Laptop offers a range of laptop computers including G Series gaming laptops, Inspiron Series consumer-oriented laptops, Lattitude Series business-class laptops, Precision Series mobile workstations, Vostro Series low-end business-class laptops, and XPS Series high-end consumer laptops.

IBM PC is a line of personal computers developed by IBM.

Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

Cisco IronPort WSA is a web proxy that inspects and then either forwards or drops web traffic based on reputation filters or the outcome of inline file scanning.

Informatica delivers enterprise data integration and management software powering analytics for big data and cloud.

McAfee is a cyber security platform that primarily develops digital-security tools for personal computers , server devices and mobile devices.

Mimecast Gateway is a SaaS-based email security solution that uses sophisticated, multi-layered detection engines and intelligence to protect email data and employees from malware, spam, advanced threats and zero-day attacks.

OneTrust is a technology platform to operationalize privacy, security and third-party risk management.

Oracle Single Sign-On is a suite of products that simplifies enterprise single sign-on deployments for system administrators.

Contact Form 7 is a tool to manage multiple contact forms.

The InsideSales sales acceleration platform delivers, Visibility: Know what customers sales reps are doing and what is working. Productivity: Increase key metrics with easy-to-use tools and motivation. Effectiveness: Sell more by focusing reps on deals most likely to close.

Intel's innovation in cloud computing, data center, Internet of Things, and PC solutions is powering the smart and connected digital world we live in.

Dynamics CRM is a customer relationship management solution from Microsoft, made available as cloud, on-premise or a hybrid solution.

NetSuite CRM is a cloud-based customer relationship management software.

Ometrics provides tools and services for conversion rate optimization of websites and landing pages.

Oracle CRM is customer relationship management system created by Oracle Corporation.

Pega provides business process and customer relationship management solutions for organizations.

Epicor ERP delivers industry-specific software tailored to the specific needs & functions of manufacturing organizations, leveraging emerging technologies such as IoT, social collaboration, big data & analytics, 3D design automation, and mobility.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Mite is a web-based tool for freelancers and small teams to track and analyze working hours.mite strives to provide an advanced, yet simple way to help users track their time. Hours can be assigned to customers, projects and services. They can be entered manually or with the built-in timer.

NetSuite ERP Built-in business intelligence provides real-time insights into key business performance indicators for a unified view of the organization.

Informed.co is a competitive repricing platform that helps online businesses drive profits using smart algorithms and actionable insights.

VistaPrint offers customized marketing materials and printed promotional products for businesses of all sizes.

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Katalon is a low-code test automation solution for Web, API, Mobile, and Desktop apps.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

SoapUI is an Open Source functional testing tool for API testing.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Oracle Business Process Management is a complete set of tools for creating, executing, and optimizing business processes.

Oracle Consulting offers services and methodologies designed to address technology needs ranging from strategic planning to enterprise system optimization.

Xerox suite is set of products used for business process services and document management.

Oracle Project Management is an Oracle technology that helps to improve project delivery and increase profits as a single, intelligent solution that manages projects across the enterprise and connects them with finance, HR, and operations.

Oracle Retail helps retailers to better anticipate customer demand, simplify operations, and inspire associates and consumers alike.

Oracle SOA Suite provides a comprehensive suite of components for developing, securing, and monitoring service-oriented architecture (SOA).

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.