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KANA understands the value of great Customer Service experiences. We provide on-premises and cloud solutions for large enterprises and mid-market organizations, and by unifying and maintaining context for customer journeys across agent, Web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter scores (NPS) at more than 900 enterprises – including many of the Fortune 500 and more than 250 government agencies. At KANA, we help create differentiated and personalized customer experiences that count. KANA is based in Silicon Valley, California and has offices worldwide. For more information visit www.kana.com, phone +1 800-737-8738, and follow KANA on Twitter @KANAsoftware.

View Top Employees from KANA Software
Website http://www.kana.com
Revenue $26.43 million
Funding $49.5 million
Employees 256 (200 on RocketReach)
Founded 1996
Address 2550 Walsh Avenue Suite 120, Santa Clara, California 95051, US
Phone (408) 830-5400
Fax (408) 736-7613
Technologies
Industry Software, Software Development, Cloud Computing, Vertical Market Software, Customer Experience Management, Software Development & Design, Internet Services, Media and Information Services (B2B), Multichannel Customer Service, Knowledge Management, Developer Tools, Email Management, Enterprise Software, Online Customer Support Community, Web Self Service, Government CRM, Dynamic Case Management, Social Media Monitoring, Customer Engagement Optimization
Web Rank 25 Million
Keywords Customer Experience, Customer Engagement, Customer Relationship Management, Knowledge Management
Competitors 9Lenses, BrightTALK, Vizolution, eGain Corporation
SIC SIC Code 737 Companies, SIC Code 73 Companies
NAICS NAICS Code 54 Companies, NAICS Code 541511 Companies, NAICS Code 5415 Companies, NAICS Code 541 Companies, NAICS Code 54151 Companies

KANA Software Questions

The KANA Software annual revenue was $26.43 million in 2024.

200 people are employed at KANA Software.

KANA Software is based in Santa Clara, California.

The NAICS codes for KANA Software are [54, 541511, 5415, 541, 54151].

The SIC codes for KANA Software are [737, 73].

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