Jonathan Johnson Email & Phone Number
Sr. Director of Operations @ Etech Global Services
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Jonathan Johnson Location
- Bullard, TX, US
Jonathan Johnson Work
- Sr. Director of Operations @ (December 2021 - Present)
- Director of Operations @ (September 2016 - Present)
- Sr. Client Services Manager @ (June 2015 - August 2016)
- Sr. Vendor Performance Liaison @ (March 2013 - April 2015)
- Operations Manager @ Stream Global Services (September 2010 - February 2013)
- Senior Team Manager @ Stream Global Services (October 2009 - August 2010)
- Team Manager @ eTelecare Global Solutions (July 2008 - September 2009)
- Research Specialist @ Franklin Bank (January 2005 - June 2008)
- Customer Service Supervisor @ (February 2001 - May 2003)
Jonathan Johnson Education
- Pampa High School - High School 1998-2001
Jonathan Johnson Skills
- Call Center
- Program Launch
- Manage Client Relationships
- Strengthening Client Relationships
- Customer Service
- Customer Experience
- Best Practices
- Bilingual Proficiency
- Spanish-English
- Leadership
- Hit the Ground Running
- BPO
- Service Delivery Management
- Outsourcing
- Call Centers
- Service Delivery
- Customer Retention
- Vendor Management
- Process Improvement
- Customer Satisfaction
- CRM
- Team Leadership
- Management
- Operations Management
- Business Process Improvement
- Six Sigma
- Quality Management
- Team Building
- Collaborative Problem Solving
- Development
- Customer Relationship Management Crm
- Data Analysis
- Forecasting
- Business Development
- Business Analysis
- Process Excellence
- Team Management
- Visio
- Quality Assurance
- Workforce Management
- Offshoring
- Being Awesome
- Visual Basic
- Spanish English
- Microsoft Office
- Contact Centers
- Business Process Outsourcing Bpo
- Program Management
- Employee Relations
- Cross Functional Team Leadership
- Training
- Change Management
- MBA
- Call Center Development
- Inbound Marketing
- Coaching
- Lean Thinking
- Process Management
- Continuous Improvement
- Services
- Performance Improvement
- Creative Problem Solving
- Analysis
- Performance Management
Jonathan Johnson Summary
- Jonathan Johnson, based in Bullard, TX, US, is currently a Sr. Director of Operations at Etech Global Services. Jonathan Johnson brings experience from previous roles at Etech Global Services, Sitel, Outerwall and Stream Global Services. Jonathan Johnson holds a 1998 - 2001 Pampa High School - High School. With a robust skill set that includes Call Center, Program Launch, Manage Client Relationships, Strengthening Client Relationships, Customer Service and more. Jonathan Johnson has 2 emails and 4 mobile phone numbers on RocketReach.
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Top Etech Global Services Employees
Al Hopper
Project Manager
San Antonio, TX, US
Jim Iyoob
Chief Revenue Officer
San Antonio, TX, US
Matt Rocco
Chief Executive Officer
Nacogdoches, TX, US
Shawndra Tobias
Senior Director of Operations
United States
Kaylene Eckels
President
Nacogdoches, TX, US
Gurudatt Medtia
Executive Vice President
Plano, TX, US
Michael Almazan
AVP, Global Training and Transformation
Nacogdoches, TX, US
Jonathan Johnson
Sr. Director of Operations
Bullard, TX, US
Ronnie Mize
Chief Security Officer and CTO
Lufkin, TX, US
Randy Valverde
Director of Operations
Washington, DC, US
Ryan Brummond
Vice President, CX and Contact Center Solutions
Bennington, NE, US
Lamarcus Wallace
Brand and Community Ambassador
Nacogdoches, TX, US
Nancy Pratt
Asst. Vice President of Human Resources
Nacogdoches, TX, US
Amber Hobson
Director of Payroll
Nacogdoches, TX, US
Carlos Querecuto
Chief Technology Officer
Kissimmee, FL, US
Charles Woods
Director - Strategic Program Management
Dallas, TX, US
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