Etech Global Services Information

Etech Global Services delivers customer experience solutions and proprietary AI technology to Fortune 500 companies across telecommunications, healthcare, financial services, and retail. Founded in 2003 with 400 employees in a single Texas facility, the company has grown to nearly 4,000 team members across seven locations in three countries, managing over 200 million customer interactions annually. Etech operates as both a full-service contact center BPO and an AI technology developer through its ETS Labs division, which processes more than two billion conversations annually through quality analytics and handles one million voice AI interactions per month. Core technology products include QEval™, a quality management platform delivering 100 percent interaction coverage, recognized by ICMI in 2025 as Best New Technology Solution. Etech holds SOC 2 Type II, ISO 27001, PCI-DSS, and HIPAA certifications and is certified as a minority-owned business enterprise.