Etech Global Services Information

Founded in 2003 with 400 team members and one site in Nacogdoches, Texas, Etech has grown organically—no mergers, no acquisitions—into a global contact center leader with over 3,600 employees across 8 locations in the U.S., Jamaica, and India. Today, we deliver: • 200M+ voice, chat, and email interactions annually • 54M+ quality evaluations per year • End-to-end contact center solutions for 50+ global brands—including several Fortune 50 companies What Makes Etech Different 🔹 A Contact Center Built on Servant Leadership Our DNA is people-first. We lead with humility, act with intent, and serve to grow. 🔹 Technology-Enabled Human Expertise We combine intelligent automation with the empathy of real agents—creating consistent, outcome-driven CX. 🔹 Proprietary Divisions & Products that Drive Results • Etech Insights: Our specialized analytics team transforms customer interactions into actionable business intelligence. https://www.etechgs.com/solutions/etech-insights • QEval: Our proprietary QA platform built to simplify and scale evaluation processes—empowering leaders with real-time insights that fuel coaching and compliance. https://www.qevalpro.com/ • Etech Technology Solutions (ETS): Our technology division that creates scalable CX tools, custom software, and enterprise AI solutions. https://www.etechtechnologysolutions.com/ 🔹 Comprehensive CX Capabilities From omnichannel support to outbound sales, customer retention, technical support, and advanced QA analytics—we provide measurable, ROI-focused contact center services. Our Mission To be a servant leader organization that delivers exceptional customer experiences and innovative solutions—helping clients build stronger brands, deepen relationships, and grow market share. Our Vision To make a remarkable difference for each other, our clients, and our communities.