Etech delivers next-generation BPO solutions. A global minority-owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value. Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, we have expanded our range of services and have grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. With over 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year, Etech has the flexibility and scalability to partner with organizations of all sizes.
View Top Employees from Etech Global ServicesWebsite | http://www.etechgs.com |
Revenue | $480.9 million |
Funding | $1.7 million |
Employees | 2,834 (1,896 on RocketReach) |
Founded | 1997 |
Address | 1903 Berry Drive, Nacogdoches, Texas 75964, US |
Phone | (936) 559-2200 |
Fax | (936) 559-2225 |
Technologies |
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Industry | Outsourcing and Offshoring Consulting, Call Centers & Business Centers, Information Technology, Contact Center Services, Business Services, Internet, Quality Assurance (EMS), Internet Services, Development Services, Robotics, Student Enrollment, Hardware, Collections, Science and Engineering, Multilingual Support (Spanish, English, Hindi, etc), Software, Live Chat Services |
Web Rank | 2 Million |
Keywords | Customer Experience, Outsourced Customer Service Solutions |
Competitors | FCR, GC Services, LivePerson, Mass Markets, Vcare Corporation |
SIC | SIC Code 73 Companies, SIC Code 737 Companies |
NAICS | NAICS Code 5614 Companies, NAICS Code 561 Companies, NAICS Code 56142 Companies, NAICS Code 56 Companies, NAICS Code 561422 Companies |
Looking for a particular Etech Global Services employee's phone or email?
The Etech Global Services annual revenue was $480.9 million in 2024.
Matt Rocco is the President and Chief Executive Officer of Etech Global Services.
1,896 people are employed at Etech Global Services.
Etech Global Services is based in Nacogdoches, Texas.
The NAICS codes for Etech Global Services are [5614, 561, 56142, 56, 561422].
The SIC codes for Etech Global Services are [73, 737].