inContact Technology Stack

AB Tasty is a SaaS solution that helps data-driven marketers to ease the process of A/B testing. Designed for e-commerce websites as well as media publishers and lead generation players, AB Tasty helps them to increase their sales and conversion rates.

Adobe Analytics is an analytics solution for applying real-time analytics and detailed segmentation across all of your marketing channels.

Amazon Elastic MapReduce is a web service that makes it easy to quickly process vast amounts of data.

Amazon Forecast is a fully managed, machine learning service by AWS, designed to help users produce highly accurate forecasts from time-series data.

Amazon Lex is a fully managed service for building conversational interfaces into any application using voice and text.

Amazon Machine Learning is a service that allows to develop predictive applications by using algorithms, mathematical models based on the user's data.

Amazon Redshift is a fast, fully managed, petabyte-scale data warehouse

Acme Packet (part of Oracle) provides voice, data and communications services and applications across IP networks for service providers and enterprises

AT&T is a US-based telecoms company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US.

Audacity is a Free, open source, cross-platform audio software, multi-track audio editor and recorder for Windows, macOS, GNU/Linux

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

BroadSoft, a part of Cisco, is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks.

CimpleBox is a retail business management solution for individual retail owners and franchisees, helping to manage employees, inventory, customers & more.

Cisco Jabber lets you access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing.

Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable and manageable call control and session management.

Acquire is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing.

Adobe XD is an all-in-one UX/UI solution for designing websites, mobile apps and more. 

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts.

Cloud-based services centralize the design and deployment of virtual apps and desktops, mobility management and secure file sharing.

The EMC Documentum platform provides essential capabilities for managing enterprise content and is the foundation for enterprise content management and intelligent case management offerings. The Documentum platform adheres to the content management interoperability services standard and supports a broad range of operating systems.

Forecast has the needs of digital projects covered. The interface is simple, while focusing on the relevant features that enable you to understand the operations of your business.

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people.

Actimize's AML solution enables integrated AML lifecycle management while delivering insight across the customer lifecycle to ensure smart and cost-effective AML operations for a positive, holistic customer experience.

ADP HR services range from outsourcing payroll to easy-to-use resources for everyday questions.

ADP Payroll offers payroll processing solutions for businesses.

ADP RUN is a payroll administration and tax processing software solution.

ADP Workforce Now provides cloud-based software, expert support and predictive analytics for data-driven insights.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

NetSuite is the world's leading cloud business management software suite made specifically for the needs of high-growth and mid-sized businesses.

AddThis provides social engagement tools, APIs and services personalizing websites for engagement, monetization and traffic boosting

Amazon SES is an outbound-only email-sending service built on the reliable and scalable infrastructure.

AppDirect is a cloud service marketplace and management platform.

BusinessWire offers press release distribution and regulatory disclosure services.

Create pixel-perfect designs with their drag-and-drop tools and use powerful automation workflows to send relevant and personalized emails.

CIENCE is B2B Lead Generation Platform

Demandbase is a B2B marketing automation, advertising, website personalization and analytics solution with a specific focus on account-based marketing.

Epsilon offers a full-spectrum of technology and services for cross-channel marketing.

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Adobe Creative Cloud is a set of applications and services used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.

Amazon CloudFront is a content delivery web service.

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

AppVeyor aims to give Continuous Integration and Deployment tools to every .NET developer.

Bitbucket is a Git and Mercurial project hosting site enabling developers to share and collaborate on projects, with built-in CI/CD tool.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

AWS CloudFormation gives users an easy way to model a collection of related AWS and third-party resources, provision them quickly and consistently, and manage them throughout their lifecycles, by treating infrastructure as code.

Adobe Experience Platform, the foundation of Experience Cloud, is an open system that transforms all Adobe and non-Adobe data into robust customer profiles that update in real time and uses AI-driven insights to help deliver the right experiences across every channel.

Alchemer is an integrated feedback management platform.

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Camtasia by TechSmith is a software suite for screencasting and video tutorial creation.

Enterprise search technology for better customer support, customer self-service, and knowledge management in the digital workplace.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Engage is a cloud-based messaging app for instant, 1 to 1 sales on the web.

Cross-platform plugin plays animations, videos and sound files in .SWF format.

Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale.

Amazon DynamoDB is a flexible NoSQL database service.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

Amazon SNS enables businesses to send messages or notifications directly to users with SMS text messages to over 200 countries, mobile push on Apple, Android, and other platforms or email (SMTP).

Angular is a development platform for building mobile and desktop web applications using Typescript/JavaScript and other languages.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Amazon Elastic Compute Cloud is a web service that provides resizable compute capacity in the cloud.

Amazon EC2 Container Service is a highly scalable, high-performance​ container management service that supports Docker containers.

Amazon Elastic Block Store (Amazon EBS) is an easy to use, high-performance, block-storage service designed for use with Amazon Elastic Compute Cloud (EC2) for both throughput and transaction intensive workloads at any scale.

Amazon Elastic Kubernetes Service (Amazon EKS) gives the flexibility to start, run, and scale Kubernetes applications in the AWS cloud or on-premises.

Cloud based storage systems by AWS.

Amazon Virtual Private Cloud lets you provision a logically isolated section of the AWS cloud.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Android is a mobile operating system based on a modified version of the Linux kernel and other open source software, designed primarily for touchscreen mobile devices such as smartphones and tablets.

Amazon GuardDuty is a threat detection service that continuously monitors for malicious activity and unauthorized behavior to protect your AWS accounts, workloads, and data stored in Amazon S3.

AWS Identity and Access Management (IAM) enables users to manage access to AWS services and resources securely.

Azure Active Directory (Azure AD) is enterprise cloud-based identity and access management (IAM) solution.

Azure Kubernetes Service offers serverless Kubernetes, an integrated continuous integration and continuous delivery (CI/CD) experience and enterprise-grade security and governance.

Cisco ASA Software delivers enterprise-class security capabilities for the ASA security family in a variety of form factors.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

Kerio is a former technology company specializing in collaboration software and unified threat management for small and medium organizations

LogicMonitors automated SaaS performance monitoring platform provides businesses with end-to-end visibility and actionable metrics to manage todays sophisticated on-premise, hybrid, and cloud infrastructures.

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of application. With Amazon Kinesis, businesses can ingest real-time data such as video, audio, application logs, website clickstreams, and IoT telemetry data for machine learning, analytics, and other applications.

Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables developers to decouple and scale microservices, distributed systems, and serverless applications.

Apache Hadoop HDFS (Hadoop Distributed File System) is a distributed file system that handles large data sets running on commodity hardware. It is used to scale a single Apache Hadoop cluster to hundreds and thousands of nodes.

Apache Ignite is an open source distributed database for high-performance computing with in-memory speed.

AWS Certificate Manager is a service that lets users easily provision, manage, and deploy public and private Secure Sockets Layer/Transport Layer Security (SSL/TLS) certificates for use with AWS services and other internal connected resources.

Azure SQL is a relational database platform that is present in the cloud where users can host the data and use it as a service.

BMC Software is an enterprise software company that offers software and services in areas including cloud computing, IT service management, automation, IT operations, and mainframe.

Broadcom is a fabless semiconductor company that provides semiconductor and infrastructure software solutions for the wire-less and broadband communication industry.

Paessler PRTG Network Monitor is an company offers PRTG network monitor, an information technology infrastructure unified monitoring solution; and PRTG billing tool, a bill generation tool.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

Brocade Routers is a family of Ethernet core and edge routers designed for service providers. These products enable users to develop programmatic control and traffic visibility as well as connect geographically distributed data centers using standards-based technology

Brocade Switches is a line of fiber channel networking switches designed for data centers and campus networks. It enables users to accelerate performance for demanding workloads across 32Gb/s links, optimize application performance by automatically prioritizing traffic, detect and recover from the network and device-level workloads automatically, reconfigure out-of-compliance fabrics, identify anomalies to manage fault isolation and troubleshooting, as well as leverage policy-based templates

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

F5 BIG-IP Platform is a develops, markets, and sells application delivery networking products that optimize the security, performance, and availability of network applications, servers, and storage systems.

HPE Servers and Server Systems is a family of cloud-enabled enterprise servers and systems designed for enterprise organizations.

Base is a CRM software focused on empowering sales teams to win more deals. By automating tasks, data capture and analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance.

Compgun helps sales reps and sales-comp administrators to calculate and administer sales commissions for teams of any size.

DemandTools is the leading data quality toolset for Salesforce. It is a suite of modules to control, standardize, verify, deduplicate, import and generally manipulate data. DemandTools allows users to mass update, reassign ownership, and/or merge duplicate CRM records.

Force Management is a sales effectiveness consulting firm that helps B2B companies increase revenue and improve sales margins.

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data.

Lead411 provides companies with a lead and sales contact database.

LeanData helps companies develop account based marketing and target account seling strategies.

Marketo provides a complete marketing software platform to businesses of all sizes with tools for marketing automation, campaign management, & lead nurturing.

Our continuous integration and delivery tools are simple yet powerful, allowing teams of all sizes to build better software, faster.

Cypress.io is an end-to-end Javascript​ testing framework.

SoapUI is an Open Source functional testing tool for API testing.

Easy PDF is a free online PDF conversion tool that can convert files from and to PDF.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

NICE Robotic Process Automation (RPA) makes routine desktop tasks easy, fast and error-free, for improved efficiency, customer satisfaction and employee engagement.

Reflective lets you build automated business workflows that keep humans in the loop so you can scale even the most complex, manual processes.

Trimble Connect is a BIM solution for designers, builders, owners and operators to collaborate, share and view project information.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

NICE Robotic Process Automation is an RPA tool for both cloud and on-prem deployments.