Fredrik Klercker Email & Phone Number
Director VMO and PI EMEA @ COPC Inc.
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Fredrik Klercker Location
- Stockholm, SE
Fredrik Klercker Work
- 2021 -now Director VMO and PI EMEA @
- 2018 -2020 Head of Commercial and CEO @ DIBS Payment Services AB
- 2016 -2018 Head of Support and Service Delivery @
- 2014 -2016 Director Global Customer Service @
- 2008 -2014 Manager Performance Management @
- 2007 -2008 Technical Customer Support Manager @
- 2007 -2007 Production Manager @
- 2005 -2007 Customer Care Manager @
- 2003 -2004 Customer Care Manager @
- 2001 -2003 CRM Manager Sweden @
- 1996 -2000 Telemarketing Manager @
- 1990 -1996 Project Manager @
Fredrik Klercker Education
- COPC, Customer Operations Performance Center
Cerified COPC Vendor Management ( Vendor Management for outsourced Contact Centers)
2010-2010 - IHM business school
Diploma ( Economics)
- Marknads Institutet & MiS
Diploma ( Economics and Marketing)
Fredrik Klercker Skills
- Call Centers
- CRM
- Telecommunications
- Customer Satisfaction
- Customer Experience
- Performance Management
- Outsourcing
- Call Center
- Customer Service
- Telemarketing
- Workforce Management
- Business Development
- Management
- Direct Sales
- Budgets
- Change Management
- COPC
- Business Process Improvement
- IVR
- Strategy
- Marketing Automation
- Microsoft Office
- Customer Experience Management
- Inbound Marketing
- Customer Relations
- CTI
- Service Delivery Management
- Quality Assurance
- Telecommunications Billing
- Business Strategy
- Project Management
- Service Delivery
- Outbound
- Budgeting
- Problem Solving
- Process Optimization
- Team Management
- Team Leadership
- Billing Process
- Business Process
- Product Management
- B2B
- Sales
- Leadership
- Vendor Management
- Process Improvement
- Customer Relationship Management (CRM)
- Business Analysis
- Contact Centers
- Marketing
- Word
- Program Management
- Customer Relationship Management Crm
- Excel
- Microsoft Excel
- Strategic Planning
- Mobile Devices
- PowerPoint
- SQL
- FinTech
- Risk Management
- Change
- Business Management
- Transformation
- Compliance Management
- Customer Relationship Management
Fredrik Klercker Summary
- Fredrik Klercker, based in Stockholm, SE, is currently a Director VMO and PI EMEA at COPC Inc.. Fredrik Klercker brings experience from previous roles at DIBS Payment Services AB, DIBS Payment Services AB(publ), OpusCapita and Tele2. Fredrik Klercker holds a 2010 - 2010 Cerified COPC Vendor Management in Vendor Management for outsourced Contact Centers @ COPC, Customer Operations Performance Center. With a robust skill set that includes Call Centers, CRM, Telecommunications, Customer Satisfaction, Customer Experience and more. Fredrik Klercker has 2 emails and 3 mobile phone numbers on RocketReach.
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