Rick Zayas Email & Phone Number

Senior Vice President @ COPC Inc.

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Rick Zayas Location

Summerfield, NC, US

Rick Zayas Work

2024 -now Senior Vice President @
2020 -2024 Vice President, CX Strategy and Performance Improvement @
2018 -2020 Director @
2016 -2018 CF and R Customer Services Director @
2013 -2016 Senior Consultant @
2012 -2013 Senior Consultant @
2011 -2012 Senior Consultant @
2010 -2011 Director Client Relations @ Master Counsel Technologies, LLC
2008 -2009 Director of Senior Market Operations @
2005 -2008 Director of ASO Operations @
2001 -2005 Director of Operations @
2000 -2001 Director of Customer Service @
1998 -2000 Director of Certification Services @
1997 -1998 Assistant to the President @
1997 -1997 Director of Process and Quality Management @
1996 -1997 Quality Improvement Manager @
1995 -1996 Quality Process Analyst @
1992 -1995 Business Analyst @

Rick Zayas Education

Bachelor of Science (Operations Management)
Whitman School of Management at Syracuse University

Rick Zayas Skills

Process Improvement
Operations Management
Change Management
Project Management
Cross-functional Team Leadership
Quality Assurance
Quality Management
Performance Management
Leadership
Program Management
Training
Strategy
Business Process
Call Centers
Outsourcing
Management
Strategic Planning
Customer Satisfaction
ITIL
Analysis
Leadership Development
Business Process Improvement
Coaching
Contract Negotiation
Public Speaking
Performance
Human Resources
Management Consulting
Marketing
Microsoft Excel
Cross Functional Team Leadership
Grievances
Customer Contact
Consulting
Market
Pools
Suppliers
Claims Handling
Customer Requirements
PMO
Service Desk
Vendors
Medicare
Cost Accounting
Sales
Data Entry
Students
System Configuration
Mentoring
Frameworks
Structure
Oversight
Executive Positions
Introducing
Adjudication
Osa
BRMS
Full Service
Savings
Buyers
Quality Measures
Caribbean
Contact Centers
Team Orientation
Redesigning
Failure
Absenteeism
Temporary Placement
Offerings
Developmental
Organizational Structure
Assessment
At&t
Regulatory Compliance
Benchmarking
Revenue
Design
Science
Profitable Growth
Calls
Metrics
Initiation
Resolve
Loan Servicing
Auditing
IT Service Management
Spanish
Coordinated
Monitors
Alerts
Source
Accounting
Workflow
Business Relationship Management
Methodology
Execution
Self Funded
Incident Response
General Operations
Elimination
Hdi
Outages
Gaps
Networking
Service Operations
Portfolio Management
Forecasting
System
Call Routing
Business Services
Claim Investigation
Staff Management
Healthcare
10k
Validation
Engagements
Textiles
Rcv
Inventory
PPO
IT Consulting
Knowing
Strategies
Revision
Budget Management
Information Quality
Supplier Development
Piloting
Supplier Performance
Policy
Community Outreach
Customer Service
Order Fulfillment
Root Cause
Solution
Scheduling
Contact Information
Documentation
Transitioning
Appeals
System Monitoring
Rigorous
Organizational Design
Incident
Customizing
SOA
Commercial Real Estate
Operational Support
High Performance Computing
Partnerships
Ratings
Tactics
Hospitals
Auto
Service Catalog
Raising
Information Technology
Barriers
Business Review
Yahoo
Value Added
Coordination
Customer Feedback
FIX Protocol
Vmo
Business Expansion
Client Services
Communication
Helping Clients
Business Development
Abandonment
Searching
Cost Savings
Digital Imaging
Operations
Visibility
Medical Review
Technical Support
Project Planning
Project
Governance
Contractual Agreements
Measurements
Training Programs
Classroom
Latin America
Performance Improvement
Presentations
Dentistry
Responsibility
Internal Audit
Membership Growth
Customer Experience
Targeted Advertising
Lower Costs
Attrition
Regulations
Cost Engineering
Product Lines
International
Pdp
Cross Training
Renewal
Contract Management
Portfolio
Account Management
Pod
Support Center
Reviews
Affiliates
Reduce Costs
Consortium
System Migration
Vendor Management
South America
Scrum
Materials
Claim
E Learning
Concerts
Compliance
Throughput
Project Portfolio Management
Multi Discipline
Pharmaceutics
Interviews
Interest Rates
Invoicing
Budgets
Scanners
Financial Transactions
Product Offerings
Supplier Management
Quality Improvement
Optimization
Conceptual Modeling
Meetings
Marketing Strategy
Templates
Multilingual
Delivery
Customer Base
COPC
Automation

Rick Zayas Summary

Rick Zayas, based in Summerfield, NC, US, is currently a Senior Vice President at COPC Inc.. Rick Zayas brings experience from previous roles at COPC Inc., American Family Insurance and Propoint Solutions. Rick Zayas holds a Bachelor of Science in Operations Management. With a robust skill set that includes Process Improvement, Operations Management, Change Management, Project Management, Cross-functional Team Leadership and more. Rick Zayas has 2 emails and 1 mobile phone numbers on RocketReach.