EvaluAgent® Information

evaluagent gives contact centers complete visibility across every interaction – human and AI. AutoQA scores 100% of conversations automatically, with plain-language rationale behind every result. This is defensible QA, with every score explainable and traceable. Add Conversation Intelligence to go deeper; surfacing the patterns, root causes, and predictive signals that tell you what's changing, what's causing it, and what to do next. And as AI agents become part of your operation, AI Agent Observability applies that same independent quality lens to automated conversations. Hallucinations, off-script answers, promises your business can't keep – you'll know before your customers do. Make every conversation count with evaluagent.