2009 -
2012 Head of Customer Experience and Operational Excellence @
2006 -
2008 Customer Experience Director (Direct Channels) @
2000 -
2005 Head of Customer Service Insight @
Jaime Scott Education
University of Newcastle-upon-Tyne
PhD (Business Systems Improvement)
1995
-
1998
Newcastle University
MEng (1st Class) (Engineering)
1989
-
1993
Jaime Scott Skills
Customer Experience
Customer Insight
Complaints Management
TCF
Process Improvement
Lean Sigma
Speech Analytics
Customer Experience Improvement
Quality Management
Complaint Management
Outsourcing
Contact Centers
Call Center
Business Transformation
Six Sigma
BPO
Call Centers
Social Media
Leadership
Social Networking
International Relations
Training
Customer Satisfaction
Business Development
Operations Management
Management
Telecommunications
Employee Engagement
Coaching
Operational Excellence
CRM
Strategy
Business Process Improvement
Entrepreneurship
Sales
Customer Service
Project Management
Jaime Scott Summary
Jaime Scott, based in Newcastle upon Tyne, GB, is currently a Founder and CEO at evaluagent®. Jaime Scott brings experience from previous roles at Vertex Data Science, Barclays Bank and Orange Personal Communications Services Limited. Jaime Scott holds a 1995 - 1998 PhD in Business Systems Improvement @ University of Newcastle-upon-Tyne. With a robust skill set that includes Customer Experience, Customer Insight, Complaints Management, TCF, Process Improvement and more. Jaime Scott has 2 emails and 2 mobile phone numbers on RocketReach.
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