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Genesys Information

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Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.

Website http://www.genesys.com
Revenue $1.4 billion
Funding $4.2 billion
Employees 8,589 (6,587 on RocketReach)
Founded 1990
Address 1302 El Camino Real, Menlo Park, California 94025, US
Phone +1 415-437-1100
Technologies
Industry Software, Software Development, Customer Relationship Management (Crm) Software, Business Intelligence, Contact Center Modernization, Software Development & Design, Data and Analytics, Genesys Cloud, Call Center, Self Service, Administrative Services, Continuous Workforce Optimization, Cloud Infrastructure, Enterprise Workload Management, Hardware, Call Center Software, Internet Services, Proactive Customer Communications, Contact Management, Cloud Contact Center, Information Technology, Customer Experience Software, CRM, Sales and Marketing, Customer Service, Enterprise Software, SaaS, Text Analytics
Web Rank 80917
Web Visits 548460
Keywords Customer Experience, Cloud Contact Center, Customer Service Software, Contact Center Solutions, Omnichannel Customer Service, Call Center Software, Cx Transformation, Artificial Intelligence, Ai Powered Platform, Customer Engagement Platform, Contact Center Automation, Customer Support, Workforce Engagement, Customer Journey Mapping, Predictive Analytics, Employee Experience, Digital Transformation, Business Process Automation, Self Service
Competitors Cisco, Salesforce, SAP, Zendesk Sell, RingCentral, NICE, Verint, Freshworks, Five9, Talkdesk +51 more (view full list)
SIC SIC Code 72 Companies, SIC Code 737 Companies, SIC Code 73 Companies, SIC Code 723 Companies
NAICS NAICS Code 513 Companies, NAICS Code 5415 Companies, NAICS Code 54151 Companies, NAICS Code 541 Companies, NAICS Code 51 Companies, NAICS Code 541512 Companies, NAICS Code 511 Companies, NAICS Code 54 Companies

Genesys Questions

The Genesys annual revenue was $1.4 billion in 2026.

Tony Bates is the Chairman and CEO of Genesys.

6,587 people are employed at Genesys.

Genesys is based in Menlo Park, California.

The NAICS codes for Genesys are [513, 5415, 54151, 541, 51, 541512, 511, 54].

The SIC codes for Genesys are [72, 737, 73, 723].

Top Genesys Employees

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