Genesys Technology Stack

3CX is a software-based PBX solution with a cloud hosted option, offering users web conferencing, CRM integration, instant messaging, and native mobile apps.

Acme Packet (part of Oracle) provides voice, data and communications services and applications across IP networks for service providers and enterprises

Alcatel-Lucent OpenTouch is a line of unified communication solutions designed for companies with up to 1500 employees and 3000 devices. The single-server design enables companies to utilize voice, video, and content sharing inside and outside the firewall, and manage a contact center with call distribution and real-time statistics.

AT&T is a US-based telecoms company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US.

Audacity is a Free, open source, cross-platform audio software, multi-track audio editor and recorder for Windows, macOS, GNU/Linux

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Active Data Guard is a technology by Oracle that enables read-only access to a physical standby database while Redo Apply is active.

AWS Backup is a fully managed backup service that makes it easy to centralize and automate the back up of data across AWS services in the cloud as well as on premises using the AWS Storage Gateway.

AWS Identity and Access Management (IAM) enables users to manage access to AWS services and resources securely.

AWS IoT offers services for all layers of security, including preventive security mechanisms, like encryption and access control to device data, and a service to continuously monitor and audit configurations.

AWS Single Sign-On (AWS SSO) is a cloud service that allows you to grant users access to AWS resources, such as Amazon EC2 instances, across multiple AWS accounts.

Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

Cloud Identity and Access Management (IAM) lets administrators authorize who can take action on specific resources, giving full control and visibility to manage Google Cloud resources.

ADP HR services range from outsourcing payroll to easy-to-use resources for everyday questions.

ADP Payroll offers payroll processing solutions for businesses.

Anaplan is a Cloud-based, in-memory planning and execution for sales, operations, and finance.

BOARD International is an equal opportunity employer and is committed to a diverse and inclusive workforce.It provides a unified platform to effectively support decision making processes.

IBM Cognos is a suite of business intelligence and performance management software, that includes dashboards, reports, forecasting, visualization & automation.

Comdata provides payment and compliance solutions that help fleet operations control costs, stay compliant and operate more efficiently.

Concur is an integrated travel and expense management solution.

AddSearch is a complete search and search analytics tool that customizes and provides reports on website searches. AddSearch is mobile friendly and let it prioritize results based on popularity and preference.

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of application. With Amazon Kinesis, businesses can ingest real-time data such as video, audio, application logs, website clickstreams, and IoT telemetry data for machine learning, analytics, and other applications.

Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables developers to decouple and scale microservices, distributed systems, and serverless applications.

AWS Application Discovery Service (AWS ADS) is a tool that helps an enterprise plan application migrations to the Amazon Web Services public cloud.

AWS Auto Scaling is the ability to increase or decrease the desired count of tasks in Amazon EC2 service automatically.

AWS Budgets gives users the ability to set custom budgets that alert you when costs or usage exceed (or are forecasted to exceed) the budgeted amount.

Azure SQL is a relational database platform that is present in the cloud where users can host the data and use it as a service.

Broadcom is a fabless semiconductor company that provides semiconductor and infrastructure software solutions for the wire-less and broadband communication industry.

AddThis provides social engagement tools, APIs and services personalizing websites for engagement, monetization and traffic boosting

Adobe Digital Marketing Suite is an integrated all-in-one marketing suite that allows companies of all sizes to personalize, optimize, and measure digital campaigns and customer experiences for optimal performance.

Adobe Experience Manager is a cross-platform CMS that works across websites, mobile apps and on-site displays.

Adobe Marketing Cloud is an online marketing and website optimization software that integrates all online marketing platforms into the one dashboard.

Amazon SES is an outbound-only email-sending service built on the reliable and scalable infrastructure.

Asana is a task & project management solution for teams. Asana users can share, plan, organize & track the progress of the tasks that each member is working on. 

Autopilot is marketing automation and customer journey software that helps companies acquire, nurture, and grow leads into high-paying customers.

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Amazon CloudFront is a content delivery web service.

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

Ansible is open source software that automates software provisioning, configuration management, and application deployment. Ansible connects via SSH, remote PowerShell or via other remote APIs.

Apache Ant is a Java library and command-line tool whose mission is to drive processes described in build files as targets and extension points dependent upon each other. The main known usage of Ant is the build of Java applications. Ant supplies a number of built-in tasks allowing to compile, assemble, test and run Java applications. Ant can also be used effectively to build non Java applications, for instance C or C++ applications.

Apache JMeter™ application is OSS, a 100% Java application designed to load test functional behavior and measure performance

The Apache Software Foundation is a cornerstone of the modern Open Source software ecosystem supporting some of the most widely used and important software solutions powering today's Internet economy.

Adobe InCopy is a professional word processor that lets copywriters and editors style text, track changes and make simple layout modifications to a document. Adobe InCopy easily integrates with Adobe InDesign allowing copywriters, editors, and designers to work on the same document simultaneously.

Adobe Photoshop is an advanced graphics manipulation and editing software used for image editing, graphics design and digital art.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Bold360 provides a live chat, email, SMS and mobile app support service for business of all sizes, enabling them to engage more closely with their customers.

ShareFile is a secure content collaboration, file sharing and sync solution that supports all the document-centric tasks and workflow needs of small and large businesses. The company also offers cloud-based/on-prem storage, virtual data rooms and client portals. ShareFile is owned by Citrix Systems

Cloud-based services centralize the design and deployment of virtual apps and desktops, mobility management and secure file sharing.

Clarizen brings together project management, workflow automation and in-context collaboration to accelerate progress and engagement.

Cvent provides online event planning and management, web survey and email marketing software for event planners, attendees and hospitality venues across industries, globally. The software supports the entire event lifecycle, from marketing and initial registration through to event check in & beyond.

Adobe Photoshop is a webtop application for editing images and photos online.

AnyLogic is a multimethod simulation modeling tool that supports agent-based, discrete event, and system dynamics simulation methodologies. AnyLogic is cross-platform simulation software that works on Windows, macOS and Linux.

AutoCAD is computer-aided design (CAD) software that architects, engineers, and construction professionals rely on to create precise 2D and 3D drawings.

Autodesk creates design and modelling software and services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries.

Cadence Design Systems is a provider of system design enablement solutions that are used for designing of electronics systems, integrated circuits, and electronic devices.

Clarizen One is enterprise project and portfolio management software that helps you get work done.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

Oracle Designer is a Computer-Aided Software Engineering (CASE) technology for modeling, designing and generating applications that are based on Oracle products

Adobe Presenter software lets create HD video lectures for classroom teaching, distance learning, flipped learning and MOOC sessions.

Apache Airflow is an open source workflow management platform that enables to programmatically author, schedule, and monitor workflows.

Articulate 360 is a subscription based e-learning platform that has everything course creators need for e-learning development.

Articulate Storyline 3 is a software for creating interactive courses.

DocuSign is a secure, web-based Digital Transaction Management (DTM) platform and eSignature solution. 

iMovie is a video editing software application developed by Apple Inc.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

On-Site is a cloud-based software that helps renters and property managers across the country with online applications to instant qualification tools.

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Alteryx enables the preparation, blending and analysis of data using repeatable workflows, facilitating a faster reporting of analytics for deeper BI insights

Amazon Elastic MapReduce is a web service that makes it easy to quickly process vast amounts of data.

Amazon Forecast is a fully managed, machine learning service by AWS, designed to help users produce highly accurate forecasts from time-series data.

Amazon Lex is a fully managed service for building conversational interfaces into any application using voice and text.

AgilOne is a predictive marketing platform that offers better customer profiles, predictive analytics and integrated marketing campaigns.

Ecwid eCommerce shopping cart is a powerful, secure and easy-to-use online store solution.

Funnel is a cross channel advertising analytics, dashboard and reporting software. Funnel also writes cost data to Google Analytics.

Aha! is a cloud-based idea management solution designed to help project managers and R&D teams design product roadmaps and share strategic initiatives

UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests.

Airbnb is an online marketplace for people to list, discover, and book accommodations through the internet.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Campaign Monitor is the leading provider of professional-grade email marketing and automation software for growing businesses.

Camtasia by TechSmith is a software suite for screencasting and video tutorial creation.

Enterprise search technology for better customer support, customer self-service, and knowledge management in the digital workplace.

Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale.

Amazon Aurora is a MySQL and PostgreSQL-compatible relational database built for the cloud, that combines the performance and availability of traditional enterprise databases with the simplicity and cost-effectiveness of open source databases.

Amazon DynamoDB is a flexible NoSQL database service.

ElastiCache is a web service that makes it easy to deploy, operate, and scale an in-memory cache in the cloud.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

Amazon SNS enables businesses to send messages or notifications directly to users with SMS text messages to over 200 countries, mobile push on Apple, Android, and other platforms or email (SMTP).

Amazon SWF helps developers build, run, and scale background jobs that have parallel or sequential steps.

Angular is a development platform for building mobile and desktop web applications using Typescript/JavaScript and other languages.

Amazon Batch is a fully managed batch processing service offered by AWS. It enables developers, engineers, and scientists to easily and efficiently run hundereds of thousands of batch computing jobs on AWS.

Amazon Drive, formerly known as Amazon Cloud Drive, is a cloud storage application managed by Amazon. The service offers secure cloud storage, file backup, file sharing, and photo printing services.

Amazon Elastic Container Service (Amazon ECS) is a fully managed container orchestration service that provides the most secure, reliable and scalable way to run containerized applications.

Amazon EC2 Container Service is a highly scalable, high-performance​ container management service that supports Docker containers.

Amazon Elastic Block Store (Amazon EBS) is an easy to use, high-performance, block-storage service designed for use with Amazon Elastic Compute Cloud (EC2) for both throughput and transaction intensive workloads at any scale.

Amazon Elastic Kubernetes Service (Amazon EKS) gives the flexibility to start, run, and scale Kubernetes applications in the AWS cloud or on-premises.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Amazon Elastic Load Balancing automatically distributes incoming application traffic across multiple targets, such as Amazon EC2 instances, containers, IP addresses, Lambda functions, and virtual appliances. It can handle the varying load of application traffic in a single availability zone or across multiple availability zones.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Cisco VPN is the designs, manufactures, and sells internet protocol based networking and other products related to the communications and information technology industry worldwide.

Fortinet is a provider of network security appliances that include firewalls, security gateways, and complementary products.

Genesys SIP Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to the telephony device.

HPE FlexFabric Switch Series is a family of high-performance and low-latency 10GbE to 40GbE top-of-rack (ToR) data center switches.

HPE ProLiant is a line of server computers originally developed and marketed by Compaq, and currently marketed by Hewlett Packard Enterprise.

Microsoft Azure provides tools and services to help the reach and scale to a global audience with cloud gaming services.

AWS Device Farm is an application testing service that lets developers improve the quality of web and mobile apps by testing them across an extensive range of desktop browsers and real mobile devices; without having to provision and manage any testing infrastructure.

Bitbucket Pipelines brings continuous integration and delivery to Bitbucket cloud, empowering teams to build, test, and deploy their code.

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Mocking framework for unit tests in Java.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

Functional testing and test automation tool.

SoapUI is an Open Source functional testing tool for API testing.

Zephyr provides the worlds most widely used software test management solutions. Zephyr is leading the global transformation toward DevOps and Continuous Testing Agility through widely-adopted advanced quality management, automation and analytics tools. Leading product and IT teams in finance, healthcare, media, mobile, IT services and enterprise leverage the Zephyr family of products to keep pace with accelerating software delivery life-cycles.

Flowlu provides business management software, project management, agile project management and collaboration tools for teams of all sizes.

Force Management is a sales effectiveness consulting firm that helps B2B companies increase revenue and improve sales margins.

Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.

InsideView, the leading provider of sales intelligence, increases productivity and revenue by delivering relevant business and social insights at the point of need. Our award-winning technology gathers and analyses information from the most relevant social media, user-contributed and proprietary editorial sources to provide compelling insights.

Intel's innovation in cloud computing, data center, Internet of Things, and PC solutions is powering the smart and connected digital world we live in.

Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email.

Lessonly is modern learning software used by over 500,000 learners to translate work knowledge into productivity-accelerating Lessons.

Sales tool for LinkedIn users.

Oracle Project Management is an Oracle technology that helps to improve project delivery and increase profits as a single, intelligent solution that manages projects across the enterprise and connects them with finance, HR, and operations.

OrderMotion provides order management, order processing, and inventory management software solutions for businesses.

Oracle SOA Suite provides a comprehensive suite of components for developing, securing, and monitoring service-oriented architecture (SOA).