Chief Operating Officer @ (October 2023 - January 2026)
Senior Vice President @ (November 2020 - October 2022)
Division Vice President @ (September 2013 - October 2020)
Senior Vice President @ ACS, a Xerox Company (October 2000 - September 2013)
Division Vice President @ ACS, a Xerox Company (October 2000 - April 2011)
Training and Development Manager @ MCI (January 1992 - January 2000)
Program Manager @ MCI (January 1992 - January 2000)
Eric Petty Skills
BPO
Call Center
Outsourcing
Workforce Management
Vendor Management
Process Improvement
Call Center Development
Operations Management
Customer Experience
Service Delivery
CRM
Leadership
Business Development
Call Centers
Customer Satisfaction
Management
Performance Management
Program Management
Offshoring
Contact Centers
Account Management
Team Building
Business Process Improvement
P&L Management
Cross-functional Team Leadership
Training
Telecommunications
IT Management
Customer Retention
Change Management
Strategy
SaaS
Executive Management
Solution Selling
Business Analysis
Professional Services
Business Process
Team Leadership
Inbound Marketing
IT Outsourcing
Enterprise Software
Cloud Computing
Data Center
Managed Services
Salesforce.com
Avaya
Strategic Partnerships
IT Strategy
Team Management
Integration
Cross Functional Team Leadership
Microsoft Excel
Business Strategy
Eric Petty Summary
Eric Petty, based in Las Vegas, NV, US, is currently a COO at Transparent BPO. Eric Petty brings experience from previous roles at Transparent BPO and Alorica. With a robust skill set that includes BPO, Call Center, Outsourcing, Workforce Management, Vendor Management and more. Eric Petty has 2 emails and 2 mobile phone numbers on RocketReach.
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