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Jon Williams Location
St. Catherine Parish, Jamaica
Jon Williams Work
VP of Operations @ (April 2023 - Present)
Sr. Site Director @ (September 2016 - April 2023)
Call Center Manager @ (April 2013 - September 2016)
Manager of Operations @ (November 2012 - March 2013)
Sr. Operations Manager @ (June 2012 - November 2012)
Sr. Training manager @ (August 2009 - May 2012)
Training Manager @ (October 2004 - August 2009)
Process and Quality Analyst @ (August 2002 - October 2004)
Jon Williams Education
Berkeley College
Accounting
1995-1998
Berkeley College-New York 1995-1998
Jon Williams Skills
Avaya
Avaya Technologies
BPO
Business Process Improvement
Business Process Outsourcing (BPO)
CRM
Call Center
Call Center Development
Call Centers
Coaching
Contact Center Management
Contact Centers
Customer Experience
Customer Satisfaction
Employee Engagement
Employee Training
Inbound Marketing
Instructional Design
Leadership
Leadership Development
Management
Needs Analysis
Operations Management
Outsourcing
Performance Improvement
Performance Management
Process Improvement
Quality Assurance
Six Sigma
Soft Skills
Team Leadership
Team Management
Training
Training Delivery
Vendor Management
Workforce Management
Sales
Software
Operations
Microsoft Office
Business Process Outsourcing Bpo
Marketing
Continuous Improvement
Analysis
Business Process Outsourcing
Jon Williams Summary
Jon Williams, based in St. Catherine Parish, Jamaica, is currently a VP of Operations at Transparent BPO. Jon Williams brings experience from previous roles at Transparent BPO, Dell, Wipro BPO and StarTek. Jon Williams holds a 1995 - 1998 Accounting @ Berkeley College. With a robust skill set that includes Avaya, Avaya Technologies, BPO, Business Process Improvement, Business Process Outsourcing (BPO) and more. Jon Williams has 1 emails on RocketReach.
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