Marco Marquez Email
Director of Operations @ Transparent BPO
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Marco Marquez Location
- Marikina, NCR, PH
Marco Marquez Work
- Director of Operations @ (September 2026 - Present)
- Associate Director of Operations @ (July 2025 - Present)
- Senior Operations Manager @ (June 2023 - July 2025)
- Operations Manager @ (June 2022 - June 2023)
- Deputy Manager @ WNS Global Services SA (June 2021 - June 2022)
- Operations Manager @ (September 2019 - June 2021)
- Assistant Center Manager @ (August 2018 - September 2019)
- Operations Manager @ (April 2014 - August 2018)
- Team Manager @ (April 2012 - April 2014)
- Customer Service Representative @ (May 2010 - April 2012)
Marco Marquez Education
- Mapúa University
Bachelor of Applied Science - BASc (Electrical, Electronics and Communications Engineering)
2004-2008
Marco Marquez Skills
- Back Office Operations
- Building Trust
- Business Process Improvement
- Career Development Coaching
- Client Relations
- Communication
- Contact Center Management
- Cross-functional Alignment
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Data Analysis
- Data Analytics
- Director level
- Distributed / Remote Team Leadership
- Global Operations
- KPI Reports
- KPI and Performance Management
- Leadership
- Lean Six Sigma
- Management
- Open Innovation
- Operation Efficiencies
- Operational Cadence and Execution
- Operational Efficiency
- Operations Management
- People Development
- Performance Management
- Process Improvement
- Project Leadership
- Project Management
- Resource & Capacity Planning
- SOP Design & Process Standardization
- Service-Level Agreements (SLA)
- Strategic Leadership
- Team Building
- Transformational Leadership
- Transition Management
Marco Marquez Summary
- Marco Marquez, based in Marikina, NCR, PH, is currently a Director of Operations at Transparent BPO. Marco Marquez brings experience from previous roles at Transparent BPO and WNS Global Services SA. Marco Marquez holds a 2004 - 2008 Bachelor of Applied Science - BASc in Electrical, Electronics and Communications Engineering @ Mapúa University. With a robust skill set that includes Back Office Operations, Building Trust, Business Process Improvement, Career Development Coaching, Client Relations and more. Marco Marquez has 1 emails on RocketReach.
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