Eric Petty Email & Phone Number
Senior Principal, Contact Center Modernization Practice @ Slalom
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Eric Petty Location
- Augusta, GA, US
Eric Petty Work
- Senior Principal, Contact Center Modernization Practice @ (September 2022 - Present)
- Director of Contact Center Technology @ (May 2020 - September 2022)
- Platform Engineer and Program Manager (Enterprise Professional Services) @ (July 2015 - May 2020)
- Manager of Workforce Management @ (July 2014 - July 2015)
- Manager of Customer Support Operations @ (April 2011 - July 2014)
Eric Petty Education
- Colorado Technical University
Bachelor of Science in Business Administration (Business Administration and Management, General)
2024-2027 - College of Southern Nevada High School
High School Diploma (General)
1996-1997
Eric Petty Skills
- Telecommunications
- Call Centers
- Process Improvement
- Workforce Management
- Avaya
- Outsourcing
- Management
- Enterprise Software
- Quality Assurance
- Leadership
- Training
- Change Management
- Software Documentation
- Customer Experience
- IVR
- Troubleshooting
- Analysis
- Salesforce.com
- Business Process Improvement
- Project Management
- Performance Acceleration
- Customer Relationship Management (CRM)
- Knowledge Management
- Global Team Development
- Recruiting
- Strategic Planning
- Cost Savings
- Cross Functional Relationships
- Contact Center as a Service (CCaaS)
- Regulatory Compliance
- Customer Support & Satisfaction
- Knowledgebase
- Financial Management
- Employee Recruitment & Development
- Quality & Training Program Management
- Strategic Planning & Initiatives
- Cross-Functional Relationships
- CCaaS Platform Design & Administration
Eric Petty Summary
- Eric Petty, based in Augusta, GA, US, is currently a Senior Principal, Contact Center Modernization Practice at Slalom. Eric Petty brings experience from previous roles at Health IQ, Five9, Farmers Insurance and Vertafore. Eric Petty holds a 2024 - 2027 Bachelor of Science in Business Administration in Business Administration and Management, General @ Colorado Technical University. With a robust skill set that includes Telecommunications, Call Centers, Process Improvement, Workforce Management, Avaya and more. Eric Petty has 2 emails and 3 mobile phone numbers on RocketReach.
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