Edward Miranda Email & Phone Number
Senior Business Consultant, VRS @ NICE
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Edward Miranda Location
- Orlando, FL, US
Edward Miranda Work
- Senior Business Consultant, VRS @ (March 2026 - Present)
- Quality Assurance and Compliance @ (January 2023 - March 2026)
- Customer Experience Manager @ (January 2021 - July 2022)
- Lead Customer Experience Consultant @ (December 2020 - January 2021)
- Customer Experience Consultant @ (May 2019 - December 2020)
- Senior Sales Consultant @ (January 2016 - May 2019)
Edward Miranda Education
- Fairleigh Dickinson University
Civil Engineering Technology/Technician
2010
Edward Miranda Skills
- AI-Enabled Quality Assurance
- Analytical Skills
- Artificial Intelligence (AI)
- Bilingual Communications
- Business Case Development
- CCaaS Solutions
- CallMiner Eureka
- CallMinor
- Change Management
- Collaboration
- Communication
- Compliance
- Contact Center Operations
- Contact Center QA Strategy
- Corporate Communications
- Customer Experience Management
- Customer Service
- Data Analysis
- Data Tracking
- Employee Training
- Finance
- Generative AI
- Generative AI Tools
- Leadership
- Loan Origination
- Loan Servicing
- Mentoring
- NICE Call Recording
- NICE Mpower
- Online Marketing
- Performance Management
- Performance Metrics
- Problem Solving
- Problem resolution
- Process Improvement
- Project Management
- Quality Assurance
- ROI Modeling
- Reporting and data analysis
- Root Cause Analysis
- Sales Management
- Sales Processes
- Salesforce.com
- Search Engine Optimization (SEO)
- Social Media
- Spanish
- Speech Analytics
- Strategic Consulting
- Strategic Thinking
- Team Leadership
- Team Management
- Technical expertise
- Time Management
- Training & Development
- Value Realization
Edward Miranda Summary
- Edward Miranda, based in Orlando, FL, US, is currently a Senior Business Consultant, VRS at NiCE. Edward Miranda brings experience from previous roles at EarthLink and CarMax. Edward Miranda holds a Civil Engineering Technology/Technician @ Fairleigh Dickinson University. With a robust skill set that includes AI-Enabled Quality Assurance, Analytical Skills, Artificial Intelligence (AI), Bilingual Communications, Business Case Development and more. Edward Miranda has 3 emails and 2 mobile phone numbers on RocketReach.
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