ECI Technology Stack

Acquire is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing.

AirWatch is the world's largest mobile security and enterprise mobility management provider with more than 1,500 employees across nine global offices. More than 10,000 organizations in 150 countries leverage the AirWatch Enterprise Mobility Management Platform, which includes industry mobile device, email, application, content, laptop.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Avaya Aura is an enterprise collaboration software.

BlackBerry Workspaces is a modern, highly secure file management platform that enables effortless, multi-OS synchronization and sharing. With BlackBerry Workspaces, clients can securely collaborate with content from multiple places the web client, desktop client, and on any device.

Breeze is a simple tool for project management. Breeze has project boards, task, to-dos, calendars, reports, time tracking and more.

ShareFile is a secure content collaboration, file sharing and sync solution that supports all the document-centric tasks and workflow needs of small and large businesses. The company also offers cloud-based/on-prem storage, virtual data rooms and client portals. ShareFile is owned by Citrix Systems

Cloud-based services centralize the design and deployment of virtual apps and desktops, mobility management and secure file sharing.

Adobe Connect web conferencing software service offers online meetings for collaboration, virtual classrooms and more.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya Aura Contact Center (AACC) is an all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Avaya Gateways are the cabinets that hold Avaya cards to allow for traditional dial tone (POTs, DID trunks, T1, BRI, etc) and traditional endpoints like analog extensions and digital extension.

Avaya IP Office is a mid and small businesses phone system.

Avaya IQ collects agent outbound call information from Proactive Contact when agents are supporting both inbound and outbound calls through agent blending.

BroadSoft, a part of Cisco, is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks.

Cisco collaboration offers a range of collaboration endpoints, from IP phone and video devices to Web, mobile and desktop endpoints.

AirWatch is an enterprise-grade mobile device management, mobile application management and mobile content management solutions.

Atlassian Access enables visibility and security across all Atlassian accounts and products.

AWS Backup is a fully managed backup service that makes it easy to centralize and automate the back up of data across AWS services in the cloud as well as on premises using the AWS Storage Gateway.

AWS Identity and Access Management (IAM) enables users to manage access to AWS services and resources securely.

Azure Active Directory (Azure AD) is enterprise cloud-based identity and access management (IAM) solution.

Azure Active Directory Domain Services (Azure ADDS) provides scalable, high performance, manged domain services such as LDAP, Keberos, Windows Integrated authentication and group policy.

Barracuda Email Security Gateway offers comprehensive protection from email-based threats.

Barracuda Spam Firewall leverages Barracuda Central to identify email from known spammers and determine whether domains embedded within emails lead to known spam or malware sites. It also protects against attempts to embed text inside images with the intent of hiding content from traditional spam filters.

Amazon Athena is a serverless, interactive query service to query data and analyze big data in Amazon S3 using standard SQL.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

DoubleClick is a digital advertising solution from Google.

Later helps to plan, schedule, and manage content for Instagram.

Marketo provides a complete marketing software platform to businesses of all sizes with tools for marketing automation, campaign management, and lead nurturing 

Amazon DynamoDB is a flexible NoSQL database service.

Angular is a development platform for building mobile and desktop web applications using Typescript/JavaScript and other languages.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

ASP.net is an open source framework for building web applications and services with .NET and C#.

AWS Trusted Advisor is an online tool that provides you real time guidance to help you provision your resources following AWS best practices. Trusted Advisor checks help optimize your AWS infrastructure, increase security and performance, reduce your overall costs, and monitor service limits.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

C++ is a high-level, general-purpose programming language created by Bjarne Stroustrup as an extension of the C programming language, or "C with Classes".

Chrome is a cross-platform web browser developed by Google.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

Bitbucket is a Git and Mercurial project hosting site enabling developers to share and collaborate on projects, with built-in CI/CD tool.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

AWS CloudFormation gives users an easy way to model a collection of related AWS and third-party resources, provision them quickly and consistently, and manage them throughout their lifecycles, by treating infrastructure as code.

Bitbucket Pipelines brings continuous integration and delivery to Bitbucket cloud, empowering teams to build, test, and deploy their code.

CA 7 is a workload automation / job scheduling software that supports an agile and business–centric IT environment by automating many of the labor-intensive tasks associated with workload automation and monitoring for z Systems.

Chef is the leader in Continuous Automation software, and one of the founders of the DevOps movement. Chef works with more than a thousand of the most innovative companies around the world to deliver their vision of digital transformation, providing the practices and platform to deliver software at speed.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

Cloud based storage systems by AWS.

Amazon Virtual Private Cloud lets you provision a logically isolated section of the AWS cloud.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Android is a mobile operating system based on a modified version of the Linux kernel and other open source software, designed primarily for touchscreen mobile devices such as smartphones and tablets.

Apache Tomcat is an open source software implementation of the Java Servlet, JavaServer Pages, Java Expression Language and Java WebSocket.

Apple iOS is an advanced mobile operating system with its easy-to-use interface, amazing features, and rock solid stability, iOS is the foundation of iPhone.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

Barracuda Backup provides cloud-integrated complete data protection for physical, virtual, and SaaS environments.

Apache Ignite is an open source distributed database for high-performance computing with in-memory speed.

AWS Budgets gives users the ability to set custom budgets that alert you when costs or usage exceed (or are forecasted to exceed) the budgeted amount.

AWS Migration Hub provides a single place to discover existing servers, plan migrations, and track the status of each application migration.

Azure SQL is a relational database platform that is present in the cloud where users can host the data and use it as a service.

ConnectWise Manage is a business management platform designed to run their technology solution business, connecting everything with one application to allow superior service delivery, know their business better, discover full-visibility billing, and handle handoffs without hiccups.

Ivanti provides solutions for IT asset management, IT service management, endpoint security, supply chain management & more.

JIRA Software enables customer's team at every stage of the application lifecycle. From planning, tracking, launching and reporting.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Apache JMeter™ application is OSS, a 100% Java application designed to load test functional behavior and measure performance

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Mocking framework for unit tests in Java.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

AskNicely is a survey solution for businesses to create & distribute surveys and measures the feedbacks and ratings using the Net Promoter Score framework.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

DameWare is a remote access software solution from Solar Winds that allows companies to remotely access physical computer assets.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

FormAssembly is an online form building solution. It helps in managing and designing forms with the help of drag-and-drop form builder.

Freshdesk is an online cloud-based customer service software providing helpdesk support.

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market.

Avaya Routers is a family of routing devices designed for networking professionals.

Cisco 1900 Series Integrated Services Routers (ISRs) are modular routers with LAN and WAN connections that can be configured by means of interchangeable interface cards and internal service modules (ISMs).

Cisco 2900 Series Routers deliver virtualized applications and highly secure collaboration through the widest array of WAN connectivity at high performance that offers concurrent services at up to 75 Mbps.

Cisco Routers deliver virtualized applications and highly secure collaboration through the widest array of WAN connectivity at high performance that offers concurrent services at up to 75 Mbps.

Cisco 5500 Series controller is ideal for medium- to large-sized enterprise and campus deployments. The 5500 Series is part of the Cisco Unified Access Solution for next generation of wireless networking.

Cisco ASA Family of security devices protects corporate networks and data centers of all sizes. It provides users with highly secure access to data and network resources - anytime, anywhere, using any device.

Cisco ASA Family of security devices protects corporate networks and data centers of all sizes. It provides users with highly secure access to data and network resources - anytime, anywhere, using any device.

Cisco ASA Family of security devices protects corporate networks and data centers of all sizes. It provides users with highly secure access to data and network resources - anytime, anywhere, using any device.

AWS Glue is a fully managed ETL (extract, transform, and load) service to discover, prepare, and combine data for analytics, machine learning, and application development.

Azure Data Factory is Azure's cloud ETL service for scale-out serverless data integration and data transformation

Crashlytics is an elegant solution to a big data problem. they find the needle in the haystack, even the exact line of code that their app crashed on.

Gainsight uses big data analytics from multiple customer intelligence sources to generate actionable insights to manage retention, reduce churn, upsell & more.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Grow.com is a no-code full-stack business intelligence (BI) platform.

Informatica Cloud is a data integration solution and platform that works as Software as a Service (SaaS). Informatica Cloud can connect to on-premises, cloud-based applications, databases, flat files, file feeds, and even social networking sites. Informatica Cloud Data Integration is the cloud-based Power Center, which delivers accessible, trusted, and secure data to facilitate more valuable business decisions.

Informatica MDM is a Master Data Management Platform that leverages the power of AI and machine learning to ensure you can locate, access, and utilize trusted data exactly when and where it's needed.

Base is a CRM software focused on empowering sales teams to win more deals. By automating tasks, data capture and analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance.

Drip is a powerful email marketing automation tool with a visual campaign builder, workflow management and subscriber engagement analysis tools.

Intel's innovation in cloud computing, data center, Internet of Things, and PC solutions is powering the smart and connected digital world we live in.

Pardot is a automate sales & marketing activities - nurture leads, assign leads, qualify leads, track prospect activity, & set up alerts & reports.

Salesforce CPQ, hosted within the Salesforce Sales Cloud, is a platform for sales teams to dramatically speed proposal and quote generation for orders.

Salesforce.com, Inc. is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also sells commercial applications of social networking through acquisition and internal development.

Bloomberg Terminal is at the cutting edge of innovation, delivering fast access to indispensible news, data and trading tools from any internet-connected PC or mobile device, and helping its subscribers turn knowledge into action.

DocuSign is a secure, web-based Digital Transaction Management (DTM) platform and eSignature solution. 

Easy PDF is a free online PDF conversion tool that can convert files from and to PDF.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Microsoft Office 2013 is a suite of productivity applications that includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, InfoPath and Link, along with a Visio file viewer and an optional inclusion of Project.

FactSet is a provider of financial data and analytic applications for investment management and investment banking professionals.

Forecast is an AI powered resource & project management platform for companies that care about delivering projects on time, scope and budget

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Microsoft Dynamics GP (formerly Great Plains) is a part of Microsoft Dynamic family which was designed for small and midsize business. It is a combination of business intelligence, collaboration and communication tools that connects the many moving parts of your organization, giving you better visibility into and control over whats going on in your

Verizon Connect work is a business and job management platform,enabling not just customer but clients mobile workforce to better manage customers workflow.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

SmugMug offers secure, online photo sharing and photo websites.