Webitel Information

Webitel is a vendor of the omnichannel software platform for contact center automation. We offer a variety of services and apps to effectively manage customer interactions across calls, chats, email, messengers, websites, and apps. We help businesses to grow and adapt contact center workflows to external challenges and new market conditions. We provide a professional approach and thorough analysis of current and strategic business needs to deliver a comprehensive omnichannel solution for your company. Key facts: - 14 years on the market - trusted partnerships within 350 companies - accomplished projects in 30+ countries over the globe - ISO/IEC 27001:2022 certified. Webitel products include powerful tools for effective call center work and top b2c performance: - Cloud-based and On-premise installation - Omnichannel communications - Predictive, progressive, preview dialers - Intelligent routing - AMD tools - Call tracking, recording, post-processing, and conversation transcription into text/voice - CRM and messengers integration - multilevel outbound and inbound IVR - Live chats - Appealing and understandable interface - Detailed statistics and analytics - Scalable metrics and agents’ KPI reports - Call and agent evaluation - 24/7 technical support and other great features to provide excellent customer service. The Webitel platform is designed to implement any functionality for both small enterprises and large contact centers. We help to build reliable customer care and scale businesses for companies in various industries: - Finance (mfi, banks, pay services) - Retail - Large manufacturing - E-commerce - Pharmacy companies - Medical centers - IT - Educational organizations and others