VeCommerce Inc. Information

SimplySay is a premier provider of speech solutions and offers a range of capabilities from simple DTMF-based query/response implementations to complex open-dialogue interactive applications inclusive of call center optimization process and technology implementations. SimplySay's solutions are built upon robust, standard-based platforms utilizing our core suite of applications. All applications may be customized and combined to satisfy specific requirements for ease of use, intuitive call flow, and operational efficiency. SimplySay's development philosophy of continual improvement demands that its applications are open-ended in nature, thus not only providing for the scalability of our solutions but also for the ability to add features and functionality seamlessly to previously-deployed installations. Because our applications are hosted within our PCI Level 1 and SAS70 Level II environment, our customers can deploy our integrated solutions without disruption to their own multi-generational, multi-vendor platform environments while retaining the value, growth capacity, and evolutionary capabilities inherent to our application software. Our long history of deploying solutions has taught us that voice self-service is at its most powerful when combined with the people and processes which flow through a company. The result is improved caller experience with shorter call times, higher first-call resolution rates, and lower per-call costs. Many of SimplySay's deployments add Natural Language Speech Recognition to our voice self-service applications. Thus, the traditional complexities and frustrations involved with broad and deep DTMF touch tone menu structures are eliminated, further streamlining the customer experience. Based in Waltham, Massachusetts, SimplySay is the DBA name for VeCommerce Inc. Although a fully independent entity as of October 2011, VeCommerce Inc. was originally a subsidiary of Australian-based VeCommerce LTD, which is now owned by Salmat. As VeCommerce, our business-benefit driven industry ...