Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.
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Zappix Questions
The Zappix annual revenue was $4 million in 2026.
Prakash Guggilam is the CTO of Zappix.
11 people are employed at Zappix.
Zappix is based in Burlington, Massachusetts.
The NAICS codes for Zappix are [51, 5112, 511].
The SIC codes for Zappix are [737, 73].
Top Zappix Employees
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Prakash Guggilam
Chief Technology Officer at Zappix
Boston, MA, US33 -
21
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Michael Demers
Operations Manager at Zappix
Burlington, MA, US33 -
Ben Heffner
Customer Success Manager at Zappix
Boston, MA, US11 -
21
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11
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Lizzy Haggerty
Marketing Associate at Zappix
Somerville, MA, US1 -
Nishitha Majeti
Senior R and D Engineer at Zappix
Hyderabad, IN11
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