Zappix Information

Good customer engagement is usually expensive: live agents on inbound, people and effort on outbound. Zappix changes that. Zappix helps companies optimize their inbound and outbound customer interactions with its AI-powered Customer Engagement Platform. Zappix brings voice and visual together in the same interaction: customers hear what to do, see it on their phone, and act right there. On inbound, Zappix deflects more than 75% of calls from live agents to visual self-service, dramatically reducing the cost to serve. On outbound, Zappix Intelligent Outreach automates and orchestrates engagement across voice, text, and email, replacing manual work and driving high response and completion rates. Zappix delivers its solutions turnkey, with enterprise security and compliance built in, and serves organizations in healthcare, the public sector, financial services and retail. Zappix is headquartered in Burlington, Massachusetts.