Talkdesk Technology Stack

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

Ansible is open source software that automates software provisioning, configuration management, and application deployment. Ansible connects via SSH, remote PowerShell or via other remote APIs.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

Bugsnag is command center for software stability - empowering software teams to make data-driven decisions on when to focus on building new features, or when to fix bugs.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code.

Google Cloud Build is a CI/CD service that executes builds on Google Cloud Platform infrastructure.

Motion graphics and visual effects toolset .

SkypeTime is a Work time and Security monitoring system based on Office 365, Skype for Business, Active Directory

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

Adobe Premiere Pro is a professional video-editing software for film, TV and the web.

Asana is a task & project management solution for teams. Asana users can share, plan, organize & track the progress of the tasks that each member is working on.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Box is changing how clients manage content across their business from simple file sharing to building custom apps.

Brightidea's Innovation Management Platform provides innovative ideas for users business. It also source better ideas and implement new innovations.

Dropbox is an off-site server for file syncing, storage and sharing which allows users to save & share files of any format & access them anywhere, on any device.

Evernote captures and stores notes, web clips, entire, web pages, audio, documents, photos and images to help coordinate with remote teams.

Evernote Business is an Office Productivity Software that allows teammates to access, edit, upload, and share notes and files from any device.

Amazon Managed Apache Cassandra Service (MCS) is a scalable, highly available, and managed Apache Cassandra–compatible database service.

Datadog is an full stack monitoring service for IT, operations & development teams who develop and run cloud applications and deal with large amounts of data.

Google Cloud SQL is a fully-managed database service that makes it easy to set-up, maintain, manage and administer relational databases on Google Cloud Platform.

Knack is the easiest way to build online database apps to power user business or organization.

New Relic is used to monitor customer's entire system, including applications, servers, browsers, and network. An ecosystem of plugins let clients monitor customers entire stack.

Salesforce Heroku is part of the Salesforce Platform, enabling enterprises to store and leverage customer data in Salesforce for full-cycle CRM engagement.

Amazon MQ is a managed message broker service for Apache ActiveMQ and RabbitMQ that makes it easy to set up and operate message brokers on AWS.

AWS Identity and Access Management (IAM) enables users to manage access to AWS services and resources securely.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

GFI is a line of network security software designed for security professionals and IT administrators. These products enable users to identify network use and traffic bottlenecks through dashboards, analyze and inspect application traffic at Layer 7, manage bandwidth usage by network location, users and departmental groups, scan emails for email-based exploits and malicious executables, synchronize the configuration across the servers, configure user-based or group-based policy rules based on keywords and regular expressions, set policies from a customizable web-based interface

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

Real-time Incident Management Platform

Amazon Redshift is a fast, fully managed, petabyte-scale data warehouse

Apache Spark is an engine for big data processing, with built-in modules for streaming, SQL, machine learning and graph processing.

Apache Storm is a distributed, fault-tolerant, open-source computation system for processing large volumes of high-velocity data.

Kibana is an open source data visualization platform.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

Android Studio is the integrated development environment (IDE) for Google's Android operating system, built on JetBrains' IntelliJ IDEA software and designed specifically for Android development.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

Apache Cassandra is an open source distributed database.

Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Backbone.js is a JavaScript framework with a RESTful JSON interface and is based on the model–view–presenter application design paradigm.

Elasticsearch is a search server based on Lucene that provides a distributed, multitenant-capable full-text search engine.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Android is a mobile operating system based on a modified version of the Linux kernel and other open source software, designed primarily for touchscreen mobile devices such as smartphones and tablets.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

DigitalOcean is a simple and robust cloud computing platform, designed for developers.

Docker is an open platform that enables developers and system administrators to create distributed applications.

Dropbox is a file hosting service that offers cloud storage, file synchronization, personal cloud, and client software.

Dropbox Professional is a cloud storage service that lets users save files online and sync them to devices.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

Tucows is an Internet services and telecommunications company.

Base is a CRM software focused on empowering sales teams to win more deals. By automating tasks, data capture and analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance.

Carta helps customers track customers orders and inventory. Want to know what to ship, reorder, or customers profit margin? It's easy with Carta.

Chorus.ai records, transcribes and analyzes sales conversations in real-time making coaching conversations more efficient.

DataFox is a data platform for insights on private company intelligence.

Datanyze is the leader in technographics -- real-time insights based on a company's technology choices and buying signals.

Drip is a powerful email marketing automation tool with a visual campaign builder, workflow management and subscriber engagement analysis tools.

Branch helps mobile apps grow with deep links that power referral systems, sharing links and invites with full attribution and analytics.

VoIP News, Voice over IP, IMS, News and Analysis, Channel Partners

DoubleDutch creates mobile applications designed to capture and surface data from live events and conferences.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

FunnelEnvy offers conversion optimization, testing, and analytics services.

GaggleAMP is a social marketing platform that allows companies to amplify their social media reach.

Campaign Monitor is the leading provider of professional-grade email marketing and automation software for growing businesses.

Capterra is a free online marketplace vendor serving as an intermediary between buyers and technology vendors within the software industry.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Freshdesk is an online cloud-based customer service software providing helpdesk support.

Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents.

Groove to streamline the customer experience through more efficient ticket management, self-service knowledge base, customer satisfaction ratings.

Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.

Olark is an easy-to-use live chat software that lets they talk to customers on its website. Olark can help they track leads, drive sales, increase conversions, and provide great customer service.

Coupa is a powerful expense management software application that works across the organization.

Coupa's Procure-to-Pay solution covers all the steps from Procurement to Invoicing including RFQs, Contracts, Requisitions & POs, Budgets, Invoicing and Inventory Management.

Infusionsoft provides a CRM, marketing automation, eCommerce and payment solution, along with a marketplace of apps, integrations & strategic consultants.

Lending Club is an online credit marketplace, using technology to lower the cost of the traditional banking system.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Automated invoice & payment processing software.

NetSuite is the world's leading cloud business management software suite made specifically for the needs of high-growth and mid-sized businesses.

Epic Systems is the largest providers of health information technology, used primarily by large U.S. hospitals and health systems to access, organize, store and share electronic medical records.

PatientPop is the complete practice growth solution that empowers healthcare providers to thrive in the digital age.

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Mailgun is an email automation service offering a complete cloud-based email service for sending, receiving & tracking email sent through user websites & apps.

Outreach is a cloud-based sales automation tool that helps sales teams create, optimize & repeat sales campaigns with email templates and analysis tools.

SendGrid cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email systems. SendGrid provides reliable email delivery, scalability and real-time analytics along with flexible API's that make custom integration a breeze.

Skype is a multi-channel communications software that provides video chat, voice calls, instant messaging & more to business of all sizes, across the world.

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Mocking framework for unit tests in Java.

PractiTest is a SaaS-based test management tool.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

Microsoft Dynamics 365 is a set of intelligent business applications including Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights.

Zillow is an American online real estate marketplace company that allows users to search millions of for-sale and rental listings, compare home values and connect with local professionals.

Zoho is an web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing and other applications developed by Zoho Corporation.

Shopify is a commerce platform to help you build a secure and customizable ecommerce website for your brand.