Support.com Technology Stack

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Amazon CloudFront is a content delivery web service.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

Apache JMeter™ application is OSS, a 100% Java application designed to load test functional behavior and measure performance

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

CA 7 is a workload automation / job scheduling software that supports an agile and business–centric IT environment by automating many of the labor-intensive tasks associated with workload automation and monitoring for z Systems.

Drupal is an open source content management platform powering millions of websites and applications. Its built, used, and supported by an active and diverse community of people around the world.

Jenkins is an open source automation server written in Java. Jenkins helps to automate the non-human part of the software development process, with continuous integration and facilitating technical aspects of continuous delivery. It is a server-based system that runs in servlet containers such as Apache Tomcat.

Adobe Animate CC is a multimedia authoring and computer animation program developed by Adobe Systems.

Google Groups is a service that provides discussion groups for people sharing common interests. Groups such as project teams, departments, or classmates can communicate and collaborate using Google Groups.

LibreOffice is a free and open source office suite, developed by The Document Foundation.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

RightSignature helps businesses of all sizes collaborate securely by accessing, sending, receiving and storing documents and obtaining legally binding e-signatures.

Adobe Connect web conferencing software service offers online meetings for collaboration, virtual classrooms and more.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya Gateways are the cabinets that hold Avaya cards to allow for traditional dial tone (POTs, DID trunks, T1, BRI, etc) and traditional endpoints like analog extensions and digital extension.

Cisco Contact Center provides a secure, available, and sophisticated contact center software solution for large number of agents and interactive voice solution.

Cisco VoIP phone systems lets users make phone calls over an IP (Internet protocol) data network.

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

Join.me is an online conferencing and meeting tool that lets multiple people from multiple locations connect with each other at the same time,

Adobe Edge is a suite of web development tools that uses HTML5, JavaScript, and CSS3 functionality to easily build mobile and web applications.

Adobe Edge Animate lets web designers create interactive HTML animations for web, digital publishing, rich media advertising and more, reaching both desktop and mobile browsers with ease.

Amazon SES is an outbound-only email-sending service built on the reliable and scalable infrastructure.

Branch helps mobile apps grow with deep links that power referral systems, sharing links and invites with full attribution and analytics.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

Google AdWords lets create ads that appear in Google search results for certain keywords in certain regions, driving more qualified traffic to their website.

Adobe Marketing Cloud provides comprehensive set of digital marketing solutions for all of your marketing needs.

Apple Remote Desktop is the OS X desktop management system for software distribution, asset management, and remote assistance.

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Camtasia by TechSmith is a software suite for screencasting and video tutorial creation.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Engage is a cloud-based messaging app for instant, 1 to 1 sales on the web.

Freshdesk is an online cloud-based customer service software providing helpdesk support.

HubSpot Forms are easy to build with drag & drop interface, users can add forms to HubSpot landing pages, or embed them on any website page.

Adobe Photoshop is a webtop application for editing images and photos online.

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Hadoop is an open-source software framework written in Java for distributed storage and distributed processing of very large data sets.

Apache Storm is a distributed, fault-tolerant, open-source computation system for processing large volumes of high-velocity data.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Hotjar is a complete website and mobile analytics tool enabling web developers, UI designers, analysts, digital marketers & more, to optimize the usability and conversion rate of their websites.

Microsoft SQL Server Reporting Services is a server-based report generating software system from Microsoft.

Pentaho couples data integration with business analytics in a modern platform that brings together IT & business users to access, visualize & explore their data.

Amazon DynamoDB is a flexible NoSQL database service.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.

ASP.net is an open source framework for building web applications and services with .NET and C#.

C# is a general-purpose, multi-paradigm programming language encompassing strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines.

Elasticsearch is a search server based on Lucene that provides a distributed, multitenant-capable full-text search engine.

ELK stack provides centralized logging in order to identify problems with servers or applications and allows to search all the logs in a single place.

Cloud based storage systems by AWS.

Amazon WorkMail is a secure, managed business email and calendar service.

Android is a mobile operating system based on a modified version of the Linux kernel and other open source software, designed primarily for touchscreen mobile devices such as smartphones and tablets.

Apple Mail is an email client included by Apple Inc. with its operating systems macOS, iOS and watchOS.

Debian is an operating system with the set of basic programs and utilities that make the computer run.

Dell sells personal computers, servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players and also electronics built by other manufacturers. The company is well known for its innovations in sup...

Dell EMC Hardware is a data management solutions and storage software suite designed for cloud environments. These products enable users to store, manage, protect, and analyze data in a multi-cloud environment, optimize IT infrastructure including servers, storage, data protection, converged and hyper-converged solutions as well as securely deploy applications on a public cloud.

Google Vault lets clients retain, hold, search, and export data to support their organization's archiving and eDiscovery needs. Vault supports: Email messages, Files in Google Drive and Team Drives.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

ShareFile is a secure content collaboration, file sharing and sync solution that supports all the document-centric tasks and workflow needs of small and large businesses. The company also offers cloud-based/on-prem storage, virtual data rooms and client portals. ShareFile is owned by Citrix Systems

Dropbox is an off-site server for file syncing, storage and sharing which allows users to save & share files of any format & access them anywhere, on any device.

Google Docs is an online word processor that lets client create and format text documents and collaborate with other people in real time.

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Avaya Routers is a family of routing devices designed for networking professionals.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Cisco VPN is the designs, manufactures, and sells internet protocol based networking and other products related to the communications and information technology industry worldwide.

SolarWinds, Inc., is an together with its subsidiaries, designs, develops, markets, sells, and supports enterprise-class information technology and infrastructure management software to IT and DevOps professionals in various organizations worldwide.

AnyConnect simplifies secure endpoint access and provides the security necessary to help keep your organization safe and protected.

Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

Kaspersky is a suite of antivirus and internet security protection software designed for homes, small, medium and enterprise business. These products enable users to protect computer and mobile devices against viruses and other threats, remove advertisements and unused applications, and secure sensitive information during online access. Products include Kaspersky Anti-Virus, Kaspersky Internet Security, Kaspersky Total Security, Kaspersky Security Cloud, and Kaspersky Endpoint Security Cloud.

Malwarebytes Anti-Malware is an application for computers that finds and removes malware.

McAfee is a cyber security platform that primarily develops digital-security tools for personal computers , server devices and mobile devices.

OneTrust is a technology platform to operationalize privacy, security and third-party risk management.

PuTTY is an SSH and telnet client, developed for the Windows platform.

First Data Corporation provides electronic commerce and payment solutions for merchants, financial institutions and card issuers.

NetSuite is the world's leading cloud business management software suite made specifically for the needs of high-growth and mid-sized businesses.

PayPal is a global eCommerce platform for buyers & sellers. PayPal allows payments & money transfers to be made securely via email, phone, text message or Skype.

Recurly is an subscription billing platform.

SAP Hybris Billing is a billing software solution for companies and SME's.

Force Management is a sales effectiveness consulting firm that helps B2B companies increase revenue and improve sales margins.

HubSpot is a cloud-based inbound marketing software that allows businesses to transform the way that they market online.

Intel's innovation in cloud computing, data center, Internet of Things, and PC solutions is powering the smart and connected digital world we live in.

Marketo provides a complete marketing software platform to businesses of all sizes with tools for marketing automation, campaign management, & lead nurturing.

Oracle's Siebel Enterprise Marketing is a comprehensive closed-loop solution that for B2B and B2C organizations.

Conduct prospecting via social networks and build your own unique process for sales development emails, phone calls, and other activity.

JIRA Software enables customer's team at every stage of the application lifecycle. From planning, tracking, launching and reporting.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Microsoft SQL Server 2008 is a relational database system which was released in 2008.

Microsoft SQL Server Integration Services is a component of the Microsoft SQL Server database software that can be used to perform a broad range of data migration tasks.

ServiceNow is a platform-as-a-service provider of IT service applications.

VMware vCloud is an enterprise-grade cloud infrastructure and management solution that combines the industry-leading VMware vSphere compute virtualization platform and the VMware vRealize Suite multi-cloud management solution, delivering the modern infrastructure automation and operations capabilities needed to deliver traditional and modern infrastructure and applications.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

Shopify is a commerce platform to help you build a secure and customizable ecommerce website for your brand.

SR Health is a text-first platform that allows healthcare providers to engage with patients to improve experience, outcomes, and revenue.

UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests.