Simon Spong Email & Phone Number
Head of Customer Delivery @ PROBE GROUP LTD
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Simon Spong Location
- Melbourne, VIC, AU
Simon Spong Work
- Head of Customer Delivery @ (April 2025 - Present)
- Account Director @ (March 2024 - April 2025)
- Group Head of Operations Support @ (October 2021 - May 2023)
- General Manager, Operations @ (January 2018 - December 2021)
- Head of Client Engagement, Contact Centres @ (January 2016 - August 2018)
- Account Director, Wesfarmers @ (January 2013 - January 2016)
- Relationship Manager, Coles @ (January 2011 - December 2012)
- Relationship Manager, Vodafone @ (July 2009 - December 2010)
- Project Manager @ (February 2008 - July 2009)
- Contact Centre Manager, Jetstar @ (February 2005 - February 2008)
- Contact Centre Manager, ZUJI @ (February 2004 - February 2005)
- Contact Centre Manager @ (January 2003 - January 2004)
Simon Spong Education
-
(Project Management)
2009-2009 - Melbourne High School 1987-1990
Simon Spong Skills
- Customer Experience
- Stakeholder Management
- Worksite Wellness
- Contact Center Optimization
- Customer Retention
- Leadership Training
- Business Analysis
- Contact Center Management
- Relationship Management
- Communication Skills
- Team Management
- Team Leadership
- Strategic Planning
- Workforce Management
- Net Promoter Score
- IVR
- Operations Management
- Contact Centers
- Customer Management
- Team Development
- Contact Center Operations
- Contract Negotiation
- Strategic Thinking
- Business Process Improvement
- Contractual Agreements
- Management
- Call Center Development
- Inbound Marketing
- Project Management
- Outsourcing
- Contact Centre Technology
- Organizational Assessments
- Call Centers
- Executive Coaching
- Project Delivery
Simon Spong Summary
- Simon Spong, based in Melbourne, VIC, AU, is currently a Head of Customer Delivery at Probe CX. Simon Spong brings experience from previous roles at Probe CX, nib Group, Opteon and Salmat. Simon Spong holds a 2009 - 2009 . With a robust skill set that includes Customer Experience, Stakeholder Management, Worksite Wellness, Contact Center Optimization, Customer Retention and more. Simon Spong has 3 emails and 6 mobile phone numbers on RocketReach.
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Others Named Simon Spong
Simon Spong
Head of Customer Delivery
Melbourne, VIC, AU
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