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Simon Spong Location
Melbourne, VIC, AU
Simon Spong Work
2025 -now Head of Customer Delivery @
2024 -2025 Account Director @
2021 -2023 Group Head of Operations Support @
2018 -2021 General Manager, Operations @
2016 -2018 Head of Client Engagement, Contact Centres @
2013 -2016 Account Director, Wesfarmers @
2011 -2012 Relationship Manager, Coles @
2009 -2010 Relationship Manager, Vodafone @
2008 -2009 Project Manager @
2005 -2008 Contact Centre Manager, Jetstar @
2004 -2005 Contact Centre Manager, ZUJI @
2003 -2004 Contact Centre Manager @
Simon Spong Education
(Project Management)
2009-2009
Melbourne High School 1987-1990
Simon Spong Skills
Customer Experience
Stakeholder Management
Worksite Wellness
Contact Center Optimization
Customer Retention
Leadership Training
Business Analysis
Contact Center Management
Relationship Management
Communication Skills
Team Management
Team Leadership
Strategic Planning
Workforce Management
Net Promoter Score
IVR
Operations Management
Contact Centers
Customer Management
Team Development
Contact Center Operations
Contract Negotiation
Strategic Thinking
Business Process Improvement
Contractual Agreements
Management
Call Center Development
Inbound Marketing
Project Management
Outsourcing
Contact Centre Technology
Organizational Assessments
Call Centers
Executive Coaching
Project Delivery
Simon Spong Summary
Simon Spong, based in Melbourne, VIC, AU, is currently a Head of Customer Delivery at Probe CX. Simon Spong brings experience from previous roles at Probe CX, nib Group, Opteon and Salmat. Simon Spong holds a 2009 - 2009 . With a robust skill set that includes Customer Experience, Stakeholder Management, Worksite Wellness, Contact Center Optimization, Customer Retention and more. Simon Spong has 3 emails and 6 mobile phone numbers on RocketReach.
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