Mark Spencer Email & Phone Number
General Manager - Solutions and Client Partnerships @ PROBE GROUP LTD
Mark Spencer Location
Melbourne, VIC, AU
Mark Spencer Work
- 2024 - now General Manager - Solutions and Client Partnerships @ PROBE GROUP LTD
- 2022 - 2024 Head of Customer Delivery @ PROBE GROUP LTD
- 2021 - 2022 Director Of Operations @ PROBE GROUP LTD
- 2020 - 2021 Manager - Strategic Projects and Change @ PROBE GROUP LTD
- 2019 - 2020 Customer Solutions Director @ PROBE GROUP LTD
- 2018 - 2019 Manager - Business Improvement and Workforce Optimisation @ PROBE GROUP LTD
- 2017 - 2018 Senior Consultant @ Athena Consulting
- 2016 - 2017 Manager - Operational Excellence and Organisational Change @ Salmat
- 2011 - 2016 Head of Workforce Optimisation and Account Director - Contact @ Salmat
- 2011 - 2011 Project Manager - CCS @ Salmat
Mark Spencer Education
- COPC
Green Belt (Six Sigma)
2011 - 2012 - Customer Contact Solutions
Diploma (Contact Centre Leadership, Business Management)
2006 - 2007 - STARS (RTO)
Certificate III (Customer Contact)
2007 - 2007
- STARS (RTO)
Certificate IV (Customer Contact)
2007 - 2007
Mark Spencer Skills
- Service Management
- Service Delivery
- Project Management
- Change Management
- Workforce Planning
- Workforce Management
- Organizational Culture
- People Development
- Call Center Architecture
- Call Center
Mark Spencer Summary
Mark Spencer, based in Melbourne, VIC, AU, is currently a General Manager - Solutions and Client Partnerships at Probe CX. Mark Spencer brings experience from previous roles at Probe CX and PROBE Group. Mark Spencer holds a 2011 - 2012 Green Belt in Six Sigma @ COPC. With a robust skill set that includes Service Management, Service Delivery, Project Management, Change Management, Workforce Planning and more. Mark Spencer has 4 emails and 4 mobile phone numbers on RocketReach.
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