Mark Spencer Email & Phone Number
General Manager - Solutions and Client Partnerships @ PROBE GROUP LTD
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Mark Spencer Location
- Melbourne, VIC, AU
Mark Spencer Work
- 2024 -now General Manager - Solutions and Client Partnerships @
- 2022 -2024 Head of Customer Delivery @
- 2021 -2022 Director Of Operations @
- 2020 -2021 Manager - Strategic Projects and Change @
- 2019 -2020 Customer Solutions Director @
- 2018 -2019 Manager - Business Improvement and Workforce Optimisation @
- 2017 -2018 Senior Consultant @
- 2016 -2017 Manager - Operational Excellence and Organisational Change @
- 2011 -2016 Head of Workforce Optimisation and Account Director - Contact @
- 2011 -2011 Project Manager - CCS @
- 2006 -2011 Contact Centre Manager @
- 2005 -2006 Operations Manager @
- 2005 -2005 Trainer and Coach @
- 2003 -2005 Team Leader @
Mark Spencer Education
- COPC
Green Belt (Six Sigma)
2011-2012 - Customer Contact Solutions
Diploma (Contact Centre Leadership, Business Management)
2006-2007 - STARS (RTO)
Certificate III (Customer Contact)
2007-2007 - STARS (RTO)
Certificate IV (Customer Contact)
2007-2007
Mark Spencer Skills
- Service Management
- Service Delivery
- Project Management
- Change Management
- Workforce Planning
- Workforce Management
- Organizational Culture
- People Development
- Call Center Architecture
- Call Center
- Business Process
- Business Process Improvement
- Business Process Management
- Team Management
- Communication
- Contact Centers
- Contact Management
- Contact Centre Transformation
- Call Centers
- Stakeholder Management
- Training Delivery
- Employee Engagement
- Performance Management
- Customer Experience
- Outsourcing
- Telecommunications
- Management
- Program Management
- Customer Retention
- BPO
- IVR
- Call Center Development
- Project Delivery
- Strategy
- Leadership
- Inbound Marketing
- Contact Center Management
- Customer Relationship Management Crm
- Consulting
- Business Transformation
- People Management
- Account Management
- Sales
- Business Analysis
- Business Development
- Vendor Management
- Team Leadership
- Management Consulting
- Leadership Development
- Training
- Customer Service
- Operational Excellence
- Business Strategy
- Coaching
- Analytics
- Customer Relationship Management
Mark Spencer Summary
- Mark Spencer, based in Melbourne, VIC, AU, is currently a General Manager - Solutions and Client Partnerships at Probe CX. Mark Spencer brings experience from previous roles at Probe CX and PROBE Group. Mark Spencer holds a 2011 - 2012 Green Belt in Six Sigma @ COPC. With a robust skill set that includes Service Management, Service Delivery, Project Management, Change Management, Workforce Planning and more. Mark Spencer has 4 emails and 4 mobile phone numbers on RocketReach.
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Top PROBE GROUP LTD Employees
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Rohan Khanna
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Vaughan Paul
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Ron Monsanto
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