Peter Gregg Location
- Austin, TX, US
Peter Gregg Work
- 2025 - now Value Executive @
- 2025 - now Director of Partnerships @
- 2025 - now Vice Chair, National Steering Committee @
- 2024 - 2025 Sr. Director of Customer Care - Innovation @
- 2021 - 2024 Director of Customer Care, Americas @
- 2019 - 2021 Director, Global Strategy, Innovation and Design @
- 2013 - 2019 Head of Global Customer Technology and Global Workforce Operations @
- 2013 - 2018 Executive Mentor @
- 2008 - 2013 Director, Customer Care Network | Customer Service, Support, Sales @
- 1999 - 2008 Sr. Director of Customer Care Operations | Service, Support and Sales @
Peter Gregg Education
- The University of Texas at Austin
- The University of Texas at Austin
(Business)
Peter Gregg Skills
- Global Customer Service
- Executive Leadership
- User Experience (UX)
- Key Performance Indicators
- Project Leadership
- Customer Experience Management
- CX
- Call Center Administration
- Customer Support
- Performance Metrics
- Leading transformational change
- Strategic Relationships
- Strategic Project Management
- Operations Management
- Team Building
- Business Development
- Performance Management
- Leadership Development
- Social Media
- Program Management
- Project Management
- Organizational Development
- Customer Service
- Employee Engagement
- Motivational Speaking
- Sales Management
- Financial Analysis
- Presentations
- Leadership
- Creative Strategy
- Innovation
- Strategic Planning
- Workforce Management
- Vendor Management
- Training
- Call Center
- Engineering
- Process Improvement
- Social Networking
- Network Administration
- Technical Support
- Customer Experience
- Cross-functional Team Leadership
- Strategy
- Change Management
- Management
- Recruiting
- Customer Satisfaction
- Call Centers
- Business Strategy
- Sales
- Coaching
- Marketing
- Start-ups
- Executive Management
- Team Leadership
- E-commerce
- CRM
- Customer Retention
- Telecommunications
- Klout
- Salesforce.com
- SaaS
- E Commerce
- Public Speaking
- Start Ups
- Cross Functional Team Leadership
- Microsoft Word
Peter Gregg Summary
- Peter Gregg, based in Austin, TX, US, is currently a Value Executive at NiCE. Peter Gregg brings experience from previous roles at Contact Center AI Association, First Advantage and iRobot. Peter Gregg holds a The University of Texas at Austin. With a robust skill set that includes Global Customer Service, Executive Leadership, User Experience (UX), Key Performance Indicators, Project Leadership and more. Peter Gregg has 4 emails and 3 mobile phone numbers on RocketReach.
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