Michael Lee Email & Phone Number
Senior Vice President Operations @ VXI Global Solutions, LLC
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Michael Lee Location
- Urbandale, IA, US
Michael Lee Work
- Senior Vice President Operations @ (September 2023 - Present)
- Managing Director, CES Operations @ (August 2021 - October 2023)
- Senior Vice President of Call Center Operations @ (March 2020 - August 2021)
- Vice President of Call Center Operations @ (June 2019 - March 2020)
- Vice President Operations @ (January 2017 - June 2019)
- SVP Operations @ (June 2015 - January 2017)
- COO @ (June 2013 - June 2015)
- SVP Operations @ (November 2010 - June 2013)
- Site Director @ (May 2006 - November 2010)
- Executive Vice President @ Voice Vision International (May 2005 - November 2005)
- Director of Implementation Management @ (March 2004 - December 2004)
- Site Director @ APAC Customer Services (April 2001 - August 2002)
- Sr Account Manager @ (May 1994 - January 1998)
Michael Lee Education
- Wartburg College
Business Administration - Management & Marketing
1986-1990
Michael Lee Skills
- ACD
- Account Management
- Avaya
- BPO
- Business Development
- Business Process Improvement
- Business Process Re-engineering
- COPC
- CRM
- Call Center
- Call Center Development
- Call Centers
- Change Management
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Executive Management
- IEX
- IVR
- Inbound Marketing
- Lead Generation
- Leadership
- Management
- Offshoring
- Operational Excellence
- Operations Management
- Outsourcing
- Outsourcing Management
- P&L Management
- Performance Management
- Process Improvement
- Quality Assurance
- Recruiting
- Service Delivery
- Sla
- Strategy
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Telemarketing
- Training
- Transition Management
- Vendor Management
- Visio
- Workforce Management
- Sales
- Business Process Re Engineering
- Operations
- Cross Functional Team Leadership
Michael Lee Summary
- Michael Lee, based in Urbandale, IA, US, is currently a Senior Vice President Operations at VXI Global Solutions, LLC. Michael Lee brings experience from previous roles at Qualfon and HGS - Hinduja Global Solutions. Michael Lee holds a 1986 - 1990 Business Administration - Management & Marketing @ Wartburg College. With a robust skill set that includes ACD, Account Management, Avaya, BPO, Business Development and more. Michael Lee has 2 emails and 2 mobile phone numbers on RocketReach.
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Top VXI Global Solutions, LLC Employees
Michael Lee
Senior Vice President Operations
Urbandale, IA, US
Michael Koll
VP of Finance
Irvine, CA, US
Terrence Jackson
Vice President, People and Culture
Atlanta, GA, US
Belina Perando
Vice President, Revenue Operations
Conshohocken, PA, US
Kristian Barletti
Chief Financial Officer
Ridgefield, CT, US
Eva Wang
CEO
Los Angeles, CA, US
Allen Moore
Vice President, Strategic Accounts
Duffield, VA, US
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