Melissa Johnson Email & Phone Number
EXECUTIVE VICE PRESIDENT, GLOBAL SHARED SERVICES and WORKFORCE ENABLEMENT @ Support Services Group
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Melissa Johnson Location
- Florida, United States
Melissa Johnson Work
- 2023 -now EXECUTIVE VICE PRESIDENT, GLOBAL SHARED SERVICES and WORKFORCE ENABLEMENT @
- 2017 -2023 VICE PRESIDENT – GLOBAL WORKFORCE MANAGEMENT @
- 2013 -2017 Director – Workforce and Management Analytics @
- 2011 -2013 Workforce Planning and Resource Manager @
- 2010 -2011 Forecasting and Capacity Planning Manager @
- 2001 -2010 Workforce Capacity Analyst @
Melissa Johnson Education
- Jacksonville University
Bachelor’s Degree (Finance)
2013-2016 - Florida Community College at Jacksonville
Associate of Arts (A.A.) (Finance, General)
2011-2013
Melissa Johnson Skills
- Workforce & Humanistic Management
- Strategic Planning
- Data Visualization & Analytics
- Training Programs & Coaching
- Change & Project Management
- Contract Center Management
- Organizational Design & Management
- Best Practices
- AI & Automation
- WFM Standards & Scalability
- Process Reengineering
- Migrations & Integrations
- Operations & Administration
- Centralization & Restructuring
- Forecasting & Capacity Planning
- Change & Organizational Management
- Avaya CMS
- Budgeting
- Business Intelligence (BI)
- Business Process Transformation
- Customer Service & Experience
- Compliance & Quality Assurance
- Cross-Functional Leadership
- Culture-Shift
- Aspect
- Digital Transformation
- Emotional Intelligence
- EWFM Aspect
- IEX Nice
- Financial Planning & Analysis
- MS Excel & PPT
- MS Office & Word
- Performance Management
- SOPs & Policies
- Talent Acquisition
- Teams & Zoom
- Verint Workforce Optimization
- Voice-of-Customer
- Management Consulting
- Leadership
- Cost Reduction
- Operational Excellence
- Analytics
- Management
- Workforce Management
- Process Improvement
- Workforce Planning
- Call Center
- Change Management
- Vendor Management
- Resource Management
- Business Analysis
- Call Centers
- Operations Management
- Outsourcing
- Customer Experience
- Analysis
- Forecasting
- Customer Service
- Business Process Improvement
- Team Building
- Training
- Project Management
- Contact Centers
- Analytical Skills
- Leadership Development
Melissa Johnson Summary
- Melissa Johnson, based in Florida, United States, is currently a EXECUTIVE VICE PRESIDENT, GLOBAL SHARED SERVICES and WORKFORCE ENABLEMENT at Support Services Group. Melissa Johnson brings experience from previous roles at TELUS International, UnitedHealth Group, Citizens Property Insurance and JP Morgan Chase. Melissa Johnson holds a 2013 - 2016 Bachelor’s Degree in Finance @ Jacksonville University. With a robust skill set that includes Workforce & Humanistic Management, Strategic Planning, Data Visualization & Analytics, Training Programs & Coaching, Change & Project Management and more. Melissa Johnson has 2 emails and 3 mobile phone numbers on RocketReach.
Looking for a different Melissa Johnson?
Find contact details for 700 million professionals.
Others Named Melissa Johnson
Melissa Johnson
Vice President, Finance and Controller
New York, NY, US
Melissa Johnson
Division Vice President
Los Angeles, CA, US
Melissa Johnson
President
Charlotte, NC, US
Melissa Johnson
Vice President Operations
Salt Lake City, UT, US
Melissa Johnson
President and CEO
Des Moines, IA, US
Melissa Johnson
Vice President, Commercial - Americas
Minneapolis, MN, US
Melissa Johnson
Chief Operating Officer
Atlanta, GA, US
Melissa Johnson
Chief Executive Officer
Houston, TX, US
Melissa Johnson
Vice President
Rochester, MN, US
Top Support Services Group Employees
Melissa Johnson
EXECUTIVE VICE PRESIDENT, GLOBAL SHARED SERVICES and WORKFORCE ENABLEMENT
Florida, United States
Lori Merritt
Senior Vice President, Client Relations
Fort Lauderdale, FL, US
Jerson Gutierrez
DevOps Manager and .Net Architect
Miami, FL, US
Rick Owens
Chief Technology Officer
Englewood, CO, US
Michael Duplessis
Senior Vice President People and Talent Acquisition
Littleton, CO, US
Timothy Blank
Chief Revenue Officer (CRO)
Austin, TX, US
Joel Lewis
EVP of Client Services at Support Services Group
Minneapolis, MN, US
Lisa Furlough
Global Senior Vice President Client Success
Forsyth, GA, US
Eric Murray
Chief Compliance Officer
Lincoln University, PA, US
Kimberley MacKinnon
VP Workforce Management
Nova Scotia, Canada
Sharity Medrano
Global SVP of Client Success
Auburn, ME, US
Jason Larosa
Vice President, Tax
United States
Balazs Sarinay
IT Director EMEA
Sződliget, HU
Brian Todd
Vice President Strategic Partnerships
Algonquin, IL, US
Jose Silva
Senior Global Director of Operations
Fort Lauderdale, FL, US
Ed Aceves
Vice President of Business Development
United States
Shari Ramsey
Vice President Human Resources
Atlanta, GA, US
David Wilson
Executive Vice President, Global Controller
Springville, UT, US
Jennifer Dunfee
VP Global Talent Development
Grove City, OH, US
Akos Horvath
Chief Legal Officer, President
United States
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co