Melissa Johnson Email & Phone Number
Vice President, Global Workforce Management @ VXI Global Solutions, LLC
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Melissa Johnson Location
- Florida, United States
Melissa Johnson Work
- Vice President, Global Workforce Management @ (September 2026 - Present)
- EXECUTIVE VICE PRESIDENT, GLOBAL SHARED SERVICES and WORKFORCE ENABLEMENT @ (October 2023 - September 2026)
- VICE PRESIDENT – GLOBAL WORKFORCE MANAGEMENT @ (April 2017 - October 2023)
- Director – Workforce and Management Analytics @ (October 2013 - April 2017)
- Workforce Planning and Resource Manager @ (October 2011 - October 2013)
- Forecasting and Capacity Planning Manager @ (May 2010 - October 2011)
- Workforce Capacity Analyst @ (April 2001 - June 2010)
Melissa Johnson Education
- Jacksonville University
Bachelor’s Degree (Finance)
2013-2016 - Florida State College at Jacksonville
Associate of Arts (A.A.) (Finance, General)
2011-2013
Melissa Johnson Skills
- Workforce & Humanistic Management
- Strategic Planning
- Data Visualization & Analytics
- Training Programs & Coaching
- Change & Project Management
- Contract Center Management
- Organizational Design & Management
- Best Practices
- AI & Automation
- WFM Standards & Scalability
- Process Reengineering
- Migrations & Integrations
- Operations & Administration
- Centralization & Restructuring
- Forecasting & Capacity Planning
- Change & Organizational Management
- Avaya CMS
- Budgeting
- Business Intelligence (BI)
- Business Process Transformation
- Customer Service & Experience
- Compliance & Quality Assurance
- Cross-Functional Leadership
- Culture-Shift
- Aspect
- Digital Transformation
- Emotional Intelligence
- EWFM Aspect
- IEX Nice
- Financial Planning & Analysis
- MS Excel & PPT
- MS Office & Word
- Performance Management
- SOPs & Policies
- Talent Acquisition
- Teams & Zoom
- Verint Workforce Optimization
- Voice-of-Customer
- Management Consulting
- Leadership
- Cost Reduction
- Operational Excellence
- Recruiting
- Analytics
- Management
- Workforce Management
- Process Improvement
- Workforce Planning
- Call Center
- Change Management
- Vendor Management
- Resource Management
- Business Analysis
- Call Centers
- Operations Management
- Outsourcing
- Customer Experience
- Analysis
- Forecasting
- Customer Service
- Business Process Improvement
- Team Building
- Training
- Project Management
- Contact Centers
- Analytical Skills
- Leadership Development
Melissa Johnson Summary
- Melissa Johnson, based in Florida, United States, is currently a Vice President, Global Workforce Management at VXI Global Solutions. Melissa Johnson brings experience from previous roles at Support Services Group, TELUS International, UnitedHealth Group and Citizens Property Insurance. Melissa Johnson holds a 2013 - 2016 Bachelor’s Degree in Finance @ Jacksonville University. With a robust skill set that includes Workforce & Humanistic Management, Strategic Planning, Data Visualization & Analytics, Training Programs & Coaching, Change & Project Management and more. Melissa Johnson has 4 emails and 3 mobile phone numbers on RocketReach.
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