Anna, LLC Information

Launched in 1996 by Founder/CEO Lisa DeFalco, TPG was a human consultant-only business until 2021 when Anna®️ was born, an AI-based post-call Quality Assurance(QA) tool for contact centers. Anna® offers post-call QA, BI, predictive analytics, predictive language intelligence (BI on steroids), and personalized analytics-based agent development coaching. We also continue to employ in-house expert QA consultants, an army of human behavioral science analysts who empower our clients to successfully implement Anna®'s prescriptive insights. Anna® runs a regression correlation analysis to identify which agent skills or behavior will have the greatest impact on your business outcome. And she does that by converting your call & interaction data into actionable insights that accurately predict business outcomes at a 90%+ certainty. All of this was enabled by training Anna® on 180 million examples, and billions of data points accumulated over a quarter of a century by Lisa and her team of experts.️