Michael Laughlin Email & Phone Number
Director, Strategic Clients @ NICE
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Michael Laughlin Location
- Parker, CO, US
Michael Laughlin Work
- Director, Strategic Clients @ (October 2024 - Present)
- Principal Technical Account Manager @ (April 2019 - Present)
- Senior Manager, Customer Success @ (February 2022 - October 2024)
- CEO, CIO @ Laughlin Consulting Group (March 2016 - April 2019)
- Technical Director - Strategic Interaction Architect @ (March 2012 - February 2016)
- Managing Director, Contact Center Technology Solutions @ (August 2012 - April 2014)
- Technical Director, Voice Solution Architect @ (April 2012 - August 2012)
- Technology Area Manager - @ (March 2007 - March 2012)
- VP - Global Solutions Development @ (August 2001 - March 2007)
- VP, Telecommunicatons Infrastructure and Platform @ (August 1999 - August 2001)
- Director, Call Center Design @ (August 1996 - August 1999)
- Design Engineer - Call Center Telephony @ (January 1995 - January 1996)
- Director @ Netrix (January 1980 - January 1995)
Michael Laughlin Education
- University of Denver
(Business Management)
- Colo
- University of Phoenix
(Management, Business)
Michael Laughlin Skills
- Strategy
- Relationship Management
- Call Center
- Vendor Management
- Business Strategy
- Technology Solution Development
- Financial Services
- Leadership
- Process Improvement
- Product Management
- Business Analysis
- Management
- Strategic Planning
- Project Portfolio Management
- Account Management
- SDLC
- Banking
- Call Centers
- Enterprise Software
- CRM
- Competitive Analysis
- Strategic Partnerships
- Networking
- Project Management
- Integration
- Salesforce.com
- Team Building
- IT Strategy
- Mergers & Acquisitions
- Executive Management
- Program Management
- Change Management
- Cross-functional Team Leadership
- Customer Satisfaction
- Outsourcing
- Start-ups
- Customer Experience
- Analytics
- SaaS
- Business Process Improvement
- Team Leadership
- Management Consulting
- Business Development
- Risk Management
- Business Intelligence
- Finance
- Business Process
- Team Management
- Business Planning
- Cloud Computing
- Communication
- Enterprise Solution Design
- IT Management
- Leadership Development
- Sales
- Talent Management
Michael Laughlin Summary
- Michael Laughlin, based in Parker, CO, US, is currently a Director, Strategic Clients at NICE. Michael Laughlin brings experience from previous roles at NICE, Laughlin Consulting Group and Charles Schwab. Michael Laughlin holds a University of Denver. With a robust skill set that includes Strategy, Relationship Management, Call Center, Vendor Management, Business Strategy and more. Michael Laughlin has 2 emails and 5 mobile phone numbers on RocketReach.
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