Michael Laughlin Email & Phone Number
Director, Strategic Clients @ NICE
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Michael Laughlin Location
- Parker, CO, US
Michael Laughlin Work
- 2024 - now Director, Strategic Clients @
- 2019 - now Principal Technical Account Manager @
- 2022 - 2024 Senior Manager, Customer Success @
- 2016 - 2019 CEO, CIO @ Laughlin Consulting Group
- 2012 - 2016 Technical Director - Strategic Interaction Architect @
- 2012 - 2014 Managing Director, Contact Center Technology Solutions @
- 2012 - 2012 Technical Director, Voice Solution Architect @
- 2007 - 2012 Technology Area Manager - @
- 2001 - 2007 VP - Global Solutions Development @
- 1999 - 2001 VP, Telecommunicatons Infrastructure and Platform @
- 1996 - 1999 Director, Call Center Design @
- 1995 - 1996 Design Engineer - Call Center Telephony @
- 1980 - 1995 Director @ Netrix
Michael Laughlin Education
- University of Denver
(Business Management)
- Colo
- University of Phoenix
(Management, Business)
Michael Laughlin Skills
- Strategy
- Relationship Management
- Call Center
- Vendor Management
- Business Strategy
- Technology Solution Development
- Financial Services
- Leadership
- Process Improvement
- Product Management
- Business Analysis
- Management
- Strategic Planning
- Project Portfolio Management
- Account Management
- SDLC
- Banking
- Call Centers
- Enterprise Software
- CRM
- Competitive Analysis
- Strategic Partnerships
- Networking
- Project Management
- Integration
- Salesforce.com
- Team Building
- IT Strategy
- Mergers & Acquisitions
- Executive Management
- Program Management
- Change Management
- Cross-functional Team Leadership
- Customer Satisfaction
- Outsourcing
- Start-ups
- Customer Experience
- Analytics
- SaaS
- Business Process Improvement
- Team Leadership
- Management Consulting
- Business Development
- Risk Management
- Business Intelligence
- Finance
- Business Process
- Team Management
- Business Planning
- Cloud Computing
Michael Laughlin Summary
- Michael Laughlin, based in Parker, CO, US, is currently a Director, Strategic Clients at NICE. Michael Laughlin brings experience from previous roles at NICE, Laughlin Consulting Group and Charles Schwab. Michael Laughlin holds a University of Denver. With a robust skill set that includes Strategy, Relationship Management, Call Center, Vendor Management, Business Strategy and more. Michael Laughlin has 2 emails and 5 mobile phone numbers on RocketReach.
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