Mediu, Inc. Technology Stack

Ada's AI-powered platform enables enterprise businesses around the world to automate incredible customer service that saves time, reduces cost, and improves the customer experience.

Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

Genesys Inbound helps in real-time monitoring of key voice interaction data, including the number of interactions in a queue, average wait times, SLA adherence and staff activities.

Genesys Outbound provides an innovative and tightly integrated outbound dialing solution that maximizes agent utilization and reduces call abandonments, enabling you to efficiently connect live contacts with contact center agents to improve campaign results.

Jacada Ltd. is an develops, markets, and supports customer experience management and robotic process optimization solutions that automate customer service processes in north america, europe, asia, the middle east, africa, and internationally.

Nuance is a provider of speech, imaging and customer interaction solutions for businesses and consumers around the world.

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams.

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.

Oracle PL/SQL is a procedural language designed an extension to Structured Query Language (SQL).

WPForms is the WordPress forms plugin with drag & drop online form builder that allows users to create powerful WordPress forms.

YouTube is a video sharing service where users can watch, like, share, comment and upload their own videos. The video service can be accessed on PCs, laptops, tablets and via mobile phones.

Adobe Illustrator is a vector graphics editor.

Adobe Marketing Cloud is an online marketing and website optimization software that integrates all online marketing platforms into the one dashboard.

Google Maps is a web-based service that enables users to find local businesses, view maps, get driving directions, and more.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

Genesys SIP Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to the telephony device.

Oracle GlassFish delivers a flexible, lightweight, and production-ready Java EE 6 application server.

A framework for creating web applications.

Font Awesome makes it easy to add vector icons and social logos to their website.

Git is a free and open source distributed version control system designed to handle everything from small to very large projects with speed and efficiency.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

Moment.js is a free and open source JavaScript library. The library is a wrapper for the object making the object a whole lot easier to work with. the problem with JavaScripts object isnt the functionality it brings; its just extremely cumbersome to use as a developer.

Oracle Database is an object-relational database management system.

PHP: Hypertext Preprocessor is a server-side scripting language designed for Web development, but also used as a general-purpose programming language. PHP code may be embedded into HTML code, or it can be used in combination with various web template systems, web content management systems, and web frameworks.

Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster.

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Oracle Communications provides integrated cloud solutions for Service Providers and Enterprises.

Zoom is a scalable, cloud based video conferencing & web conferencing platform enabling online meetings, webinars, file sharing, group messaging and more.

Genesys Workforce Management (WFM) provides a sophisticated package of contact-center management tools, enabling contact center managers to better manage their workforce. It is designed for the true multi-media, multi-site environment, providing optimal schedules for multi-skilled agents who may handle customer interactions of different media types.

Jira Service Desk is an IT support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Microsoft SQL Server 2005 is a relational database system which was released in 2005.

Oracle 10g is the first database designed for enterprise grid computing, the most flexible and cost effective way to manage information and applications

Oracle Application Server provides a single integrated packaged solution of for middleware infrastructure.

Prism is a cloud-based service platform that transforms video cameras into visual merchandising, auditing, and business intelligence tools.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

SAP Crystal Reports offers easy-to-use BI and reporting tool to design and deliver meaningful business reports.

SAP Crystal solutions include analytics and reporting software solutions for small and midsize businesses.

Testing Anywhere is a no-programming-required software that lets you record, edit, and run test cases.