... ... Genesys Workforce Management

Genesys Workforce Management (WFM) provides a sophisticated package of contact-center management tools, enabling contact center managers to better manage their workforce. It is designed for the true multi-media, multi-site environment, providing optimal schedules for multi-skilled agents who may handle customer interactions of different media types.

Get all 480 companies using Genesys Workforce Management
Amazon

Internet & Digital Media

Microsoft

Software - General

McKesson

Hospitals & Healthcare

USAA

Financial Services

Anthem Health Plans, Inc.

Insurance - General

Anthem, Inc.

Insurance - General

NOKIA CLUB

Electronics & Electronics Manufacturing

CIBC

Banking

Equifax

Financial Services

Apple

Consumer Electronics

Telstra

Telecommunications - General

Yahoo

Internet & Digital Media

Cox Communications

Telecommunications - General

IBM

Software - General

Genesys

Software - General

Altice USA

Telecommunications - General

Cognizant

Information Services

Verizon

Information Services

Mr. Cooper

Financial Services