Mark Durrant Location
- Payson, UT, US
Mark Durrant Work
- 2022 - now Product Manager @
- 2019 - 2022 WFM Enterprise Manager - Professional Services @
- 2016 - 2019 Workforce Management SME - Product Expert @
- 2011 - 2016 Director - Workforce Management @
- 2009 - 2011 NACS Planning Manager @
- 2008 - 2009 Workforce Managment @
- 1999 - 2008 Capacity Planning and Workforce Managment Team Leader @
Mark Durrant Skills
- Workforce Management
- Call Centers
- Avaya
- Blue Pumpkin
- Capacity Planning
- Project Management
- Customer Experience
- Outlook
- Microsoft Excel
- Process Improvement
- Customer Satisfaction
- Vendor Management
- Customer Service
- Leadership
- Outsourcing
- Team Building
- Operations Management
- Account Management
- Telecommunications
- Team Leadership
- BPO
- Management
- Forecasting
- Program Management
- Call Center Development
- CRM
- Inbound Marketing
- Performance Management
- Team Management
- Strategic Planning
- Coaching
- Change Management
- Networking
- Microsoft Office
- Cross-functional Team Leadership
- Sales Management
- Telemarketing
- Data Analysis
- Employee Relations
- Lead Generation
- Budgets
- Organizational Development
- Business Strategy
- Time Management
- Product Management
- Contact Centers
- Analysis
- Strategy
- IEX
- Call Center
- Cross Functional Team Leadership
Mark Durrant Summary
- Mark Durrant, based in Payson, UT, US, is currently a Product Manager at NICE Ltd. Mark Durrant brings experience from previous roles at NICE inContact, Dialog Direct and eBay. With a robust skill set that includes Workforce Management, Call Centers, Avaya, Blue Pumpkin, Capacity Planning and more. Mark Durrant has 4 emails and 2 mobile phone numbers on RocketReach.
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