Joseph Callan Email & Phone Number
Vice President of Client Services @ Atento
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Joseph Callan Location
- Florida, United States
Joseph Callan Work
- Vice President of Client Services @ (March 2025 - Present)
- Head of Delivery @ (February 2023 - March 2025)
- US and Near Shore Regional Delivery Leader @ (January 2022 - February 2023)
- Vice President Operations @ (February 2020 - January 2022)
- Vice President Operations @ (November 2018 - February 2020)
- Executive Director @ (January 2016 - October 2018)
- Managing Principal @ Keystone Business Solutions (consulting) (March 2015 - December 2015)
- Senior Vice President, Delivery and Execution @ (December 2013 - March 2015)
- Vice President of Professional Services @ (April 2013 - December 2013)
- General Manager and Vice President (Global) @ Convergys (July 2010 - April 2013)
- Senior Director of Operations (Global) @ Convergys (February 1999 - July 2010)
- SF Office of Investigations, Investigator @ (January 1993 - January 1999)
Joseph Callan Education
- Saint Leo University
Bachelor of Business Administration (BBA) (Business)
Joseph Callan Skills
- Account Management
- BPO
- Business Analysis
- Business Development
- Business Intelligence
- Business Planning
- Business Process
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Transformation
- CRM
- Call Center
- Call Center Development
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Employee Engagement
- Executive Management
- Leadership
- Management
- Management Consulting
- Offshoring
- Operations Management
- Outsourcing
- Outsourcing Management
- P&L Management
- Performance Management
- Process Improvement
- Professional Services
- Program Management
- Project Management
- Service Delivery
- Six Sigma
- Start-ups
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Training
- Transition Management
- Vendor Management
- Workforce Management
Joseph Callan Summary
- Joseph Callan, based in Florida, United States, is currently a Vice President of Client Services at Atento. Joseph Callan brings experience from previous roles at Insite Managed Solutions, Atento, Teleperformance and 24-7 Intouch. Joseph Callan holds a Bachelor of Business Administration (BBA) in Business @ Saint Leo University. With a robust skill set that includes Account Management, BPO, Business Analysis, Business Development, Business Intelligence and more. Joseph Callan has 4 emails and 2 mobile phone numbers on RocketReach.
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