Insite Managed Solutions Information

Founded in 2007, Insite provides best-in-class contact center business management solutions to cross-industry clients across the globe. Our passionate team of Human Operations® experts identify revenue and cost savings opportunities, optimize processes, and enhance both the employee and customer journey. We are not a consulting firm. We are an enablement firm. Instead of referring to us as their “Consulting Partner,” our clients refer to us as part of their team. Our approach is driven by our belief in the importance of strong partnerships and our passion for empowering clients with customized strategies and ongoing support. By prioritizing enablement over consultation, we help you become more efficient, productive, and proactive. We deliver a sustainable path to significant improvements and unprecedented performance, supporting your long-term development and goals. Our professional services enable innovation and accelerated success, propelling our clients to the forefront of their industries. Services include: Customer journey mapping, employee experience strategy, call center outsourcing, vendor selection and management, data analytics, corporate coaching and call center training, operational transformation, site benchmarking and consulting, AI and technology solutions.