Kenneth Cross Email & Phone Number
Head of Engagement Centers @ Insite Managed Solutions
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Kenneth Cross Location
- Boca Raton, FL, US
Kenneth Cross Work
- Head of Engagement Centers @ (November 2021 - Present)
- Relationship Principal @ (March 2021 - Present)
- VP of Operations @ (April 2017 - December 2020)
- EVP Operations Healthcare Provider, Pharmaceutical and Life Sciences @ TMS Health, a Xerox Company (March 2011 - April 2017)
- SR Director Telephone Account Management @ (May 2008 - March 2011)
- Vice President Operations @ (May 2004 - April 2008)
- Director @ (March 2003 - May 2004)
- Contact Center Manager @ (December 2001 - March 2003)
- Contact Center Manager @ (February 2000 - December 2001)
- Director of Client Services @ Time Customer Service (November 1998 - February 2000)
- Operations Manager @ Sturner & Klein (August 1997 - November 1998)
- Facility Manager @ (October 1993 - July 1997)
- Recruiter and Account Technician @ (October 1985 - September 1993)
Kenneth Cross Education
- Community College of the Air Force
Associate Degree (Financial Management)
1985-1987 - PennWest California
Bachelor of Science - BS (Business Administration, Management and Operations)
2021
Kenneth Cross Skills
- Strategic Relationships
- Global Client Management
- Talent Management
- Management Consulting
- Contract Management
- Contract Negotiation
- Consulting
- Coaching
- Mergers & Acquisitions (M&A)
- Analytical Skills
- Consultative Selling
- Employee Engagement
- Executive Leadership
- Software as a Service (SaaS)
- Financial Analysis
- Sales Force Development
- Client Relations
- Direct Sales
- Hiring
- Employee Learning & Development
- Account Management
- B2B
- BPO
- Budgeting
- Budgets
- Business Development
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Strategy
- Business-to-Business (B2B)
- CRM
- Call Centers
- Cold Calling
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Employee Training
- Executive Management
- Interpersonal Skills
- Leadership
- Leadership Development
- Management
- Microsoft Excel
- New Business Development
- Offshoring
- Operations Management
- Organizational Leadership
- Outsourcing
- People Development
- People Management
- Performance Management
- Process Improvement
- Program Management
- Project Management
- Recruiting
- Sales
- Sales Management
- Sales Operations
- Selling
- Solution Selling
- Strategic Planning
- Strategic Thinking
- Strategy
- Team Building
- Team Leadership
- Teamwork
- Telecommunications
- Telemarketing
- Time Management
- Training
- Training & Development
- Vendor Management
- Workforce Management
Kenneth Cross Summary
- Kenneth Cross, based in Boca Raton, FL, US, is currently a Head of Engagement Centers at Insite Managed Solutions | Inc. 5000 Company. Kenneth Cross brings experience from previous roles at Insite Managed Solutions | Inc. 5000 Company, Inktel Contact Center Solutions, TMS Health, a Xerox Company and Office Depot. Kenneth Cross holds a 1985 - 1987 Associate Degree in Financial Management @ Community College of the Air Force. With a robust skill set that includes Strategic Relationships, Global Client Management, Talent Management, Management Consulting, Contract Management and more. Kenneth Cross has 1 emails and 2 mobile phone numbers on RocketReach.
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