2020 -2022 Head of Operations - SVP North America, Caribbean and Honduras @
2019 -2020 Chief Client and Growth Officer @
2017 -2018 Executive Vice President Global Operations @
2013 -2017 President and Chief Operating Officer @
2009 -2013 Vice President and General Manager @ Stream Global Services
2005 -2009 Senior Vice President Operations @
2000 -2004 Vice President Operations @ Intersight Technologies
1991 -1997 National Executive Director ARMS-Collections @
John Yanez Education
HEC Montréal
John Yanez Skills
Executive Management
Full P&L Responsibility
Customer Experience
Operations Management
Contact Centers
Process Improvement
Key Client Relationships
Strategic Thinking
BPO
Outsourcing
CRM
Strategy
Management
Leadership
Service Delivery
Team Building
Start-ups
Six Sigma
Program Management
Operational Excellence
Call Centers
Customer Satisfaction
Call Center Development
Offshoring
Strategic Planning
Human Resources
Business Process
Performance Management
Business Process Improvement
P&L Management
Customer Retention
Budgets
Customer Relationship Management (CRM)
Business Process Outsourcing (BPO)
Customer Relationship Management Crm
Domiciliation
Start Ups
Business Process Outsourcing Bpo
Location De Bureau
Customer Relationship Management
Business Process Outsourcing
John Yanez Summary
John Yanez, based in Tampa, FL, US, is currently a Chief Operating Officer at InteLogix. John Yanez brings experience from previous roles at Peak Support, STARTEK, GlowTouch Technologies and IBEX. John Yanez holds a HEC Montréal. With a robust skill set that includes Executive Management, Full P&L Responsibility, Customer Experience, Operations Management, Contact Centers and more. John Yanez has 3 emails and 2 mobile phone numbers on RocketReach.
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