Barb Gould Email & Phone Number
Senior Director CX Operations @ InteLogix
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Barb Gould Location
- Memphis, TN, US
Barb Gould Work
- 2024 -now Senior Director CX Operations @
- 2015 -2017 Director of Operations @
- 2021 -2024 Director, Customer Care Operations @
- 2018 -2021 Remote Support Center Manager @
- 2015 -2017 Director of Operations @
- 2011 -2014 Site Director @
- 2009 -2011 Consultant @ Contract Consulting
- 2009 -2011 Senior Consultant @ VCG Consulting
- 2008 -2009 Training Director @
- 2006 -2008 Project Manager @ United Healthcare - Ovations - Prescription Solutions
- 2004 -2006 Performance Consultant @
- 2006 -2008 Project Manager @ United Healthcare - Ovations - Prescription Solutions
- 1998 -2002 Principal Consultant @
- 1994 -1998 Training Supervisor @ Martiz Performance Improvement
Barb Gould Education
- Maryville University
(Psychology, Sociology)
Barb Gould Skills
- Leading transformational change
- Revenue & Profit Growth
- Sales
- Sales Presentations
- Project Planning
- Communication
- Data Analysis
- Business Strategy
- Documentation
- Strategic Planning
- Financial Management
- Client Relations
- Coaching & Mentoring
- P&L Management
- Healthcare
- Software as a Service (SaaS)
- Customer Service Management
- Cross-functional Team Leadership
- Strategic Leadership
- Contact Center Technology
- Customer Support
- People Management
- Interactive Voice Response (IVR)
- Industry standards
- Leadership Management
- Contact Center Management
- Training & Development
- Performance Management
- Process Improvement
- Call Centers
- Vendor Management
- Leadership
- Outsourcing
- Team Building
- Recruiting
- CRM
- Customer Satisfaction
- Employee Training
- Instructional Design
- Strategy
- Customer Experience
- Operations Management
- Workforce Management
- Employee Engagement
- Organizational Effectiveness
- Human Resources
- Project Management
- Team Leadership
- Business Process Improvement
- Contact Centers
Barb Gould Summary
- Barb Gould, based in Memphis, TN, US, is currently a Senior Director CX Operations at InteLogix. Barb Gould brings experience from previous roles at Experian Consumer Services, Tebra and All Covered. Barb Gould holds a Maryville University. With a robust skill set that includes Leading transformational change, Revenue & Profit Growth, Sales, Sales Presentations, Project Planning and more. Barb Gould has 2 emails and 1 mobile phone numbers on RocketReach.
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