Technical Support Supervisor @ (May 2010 - Present)
Cloud Release Manager @ (February 2015 - October 2017)
Senior Manager, Technical Support @ (February 2014 - March 2015)
Technical Support Manager @ (May 2011 - February 2014)
Sr Call Routing Analyst, SLC Operations Center @ (April 2007 - May 2010)
inContact Client Services @ (December 2002 - March 2007)
Client Services @ (January 2002 - January 2007)
Jenny Hoffmann Education
Salt Lake Community College
Jenny Hoffmann Skills
NICE CXone
ACD
SaaS
IVR
Call Centers
Contact Centers
Professional Services
Technical Support
Cloud Computing
Workforce Management
Call Center
Salesforce.com
CTI
Telecommunications
Enterprise Software
Telephony
Customer Experience
Customer Satisfaction
VoIP
Technical Leadership
CRM
Networking
Cisco Technologies
Microsoft Office
Account Management
Process Improvement
Avaya
Integration
Vendor Management
Cross-functional Team Leadership
Team Leadership
Product Management
Virtualization
Troubleshooting
Lead Generation
Solution Selling
Unified Communications
Data Center
Call Routing
Managed Services
Customer Retention
Outsourcing
SIP
Nortel
Wireless
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Business Process Improvement
Jenny Hoffmann Summary
Jenny Hoffmann, based in West Jordan, UT, US, is currently a Engineering Manager, Release Management at NICE CXone. Jenny Hoffmann brings experience from previous roles at NICE CXone. Jenny Hoffmann holds a Salt Lake Community College. With a robust skill set that includes NICE CXone, ACD, SaaS, IVR, Call Centers and more. Jenny Hoffmann has 4 emails and 2 mobile phone numbers on RocketReach.
Looking for a different Jenny Hoffmann?
Find contact details for 700 million professionals.