Jeff Thode Email & Phone Number

Principal Solutions Architect @ NICE

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Jeff Thode Location

Nashville, TN, US

Jeff Thode Work

Principal Solutions Architect @ (September 2017 - Present)
Director, Operations Strategy and Testing @ (January 2017 - May 2017)
Self Service Channel Lead @ (September 2014 - December 2016)
Director, Voice Channel @ (September 2011 - September 2014)
Director, Product Development @ CSG Interactive Messaging (April 2009 - May 2011)
Executive Director, Account Management @ Prairie Interactive Messaging (January 2008 - October 2009)
Director, Information Services @ (January 1996 - January 2007)
Director, IS @ (January 1996 - January 2007)

Jeff Thode Education

University of Nebraska at Omaha 1986-1989

Jeff Thode Skills

Call Center
Strategy
Mobile Devices
Business Strategy
Product Management
IVR
Call Centers
Leadership
Management
SaaS
Business Development
New Business Development
Process Improvement
Program Management
CTI
Salesforce.com
Solution Selling
Software Development
Cross-functional Team Leadership
Analytics
Account Management
Telephony
Telecommunications
Vendor Management
Contact Centers
Customer Experience
Speech Recognition
Enterprise Software
Business Process Improvement
Csg
Supplies
Workforce
Consulting
Market
Channel
Prospects
Outlining
Global Channel Management
Infrastructure
Insurance
Expenses
User Experience
Sales
Cold Calling
Contact Center Technology
Performance Metrics
Finance
Return on Investment
ACD
Business Administration
P&l Management
Cross Functional Team Leadership
Legal
Wizard
Transaction Processing
Revenue
Design
Business Relations
Digital Recording
Outsourcing
Science
New Solutions
Calls
Key Performance Indicators
SMS
Major Accounts
CRM
Metrics
Strategic Account
Integration
Transactional
Initiation
Nashville
Monitors
Alerts
Strategic Partnerships
Accounting
Human Resources
Profit
Contract Renewals
Messaging
Consumer
System
Business Services
Relationship Management
Self Service
Integration Testing
Project Leadership
Voice
Offering
Speech Analytics
Competitive Differentiation
Engineering
Operations Management
Testing
Product Strategy
Pricing Strategy
Training
Customer Service
Virtual
Contract Negotiation
A/B testing
Surveying
Solution
Documentation
Project Management
Product Development
Global Services
Reporting
Stakeholders
Partnerships
Analysis
Producing
Consultative Selling
Information Technology
Notification
Calling
Yahoo
C
Strategic Business
RFP
VoIP
Customer Experience Transformation
FIX Protocol
Applications
Data Analysis
International Clients
Strategic Accounts
Client Services
Communication
Schedules
Business Analysis
Vast
Business Operations
Speech
Quality Assurance
SIP
Usability
Operations
Suite
Interactive Advertising
Business Analytics
Array
Executive Leadership
Business Case
Project Planning
Project
Measurements
At Risk
Profit Optimization
Fax
Vendor Relationship Management
Re Engineering
Data Migration
Cloud Computing
Covering
Presentations
Pricing
Responsibility
Internal Audit
Functional Design
E Commerce
Roadmap
International
Contract Management
Google Groups
Portals
Portfolio
Operational Planning
End to End
Trade Shows
System Development
Client Meetings
Technical Leadership
Sales Channel
Product Training
Marketplace
Claim
Interactive Services
Call Logging
Proposal Writing
Decision Making
Strategic Thinking
Budgets
Financial Transactions
Key Accounts
Product Offerings
Optimization
Conceptual Modeling
MIS
Delivery
Customer Base
Expense Management
Solution Architecture
Video Conferencing

Jeff Thode Summary

Jeff Thode, based in Nashville, TN, US, is currently a Principal Solutions Architect at NICE inContact. Jeff Thode brings experience from previous roles at Asurion, WEX Inc. (NYSE: WEX) and CSG Interactive Messaging. Jeff Thode holds a 1986 - 1989 University of Nebraska at Omaha. With a robust skill set that includes Call Center, Strategy, Mobile Devices, Business Strategy, Product Management and more. Jeff Thode has 3 emails and 2 mobile phone numbers on RocketReach.