James Cravens Email
Lead Technical Account Manager @ NICE
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James Cravens Location
- Salt Lake City, UT, US
James Cravens Work
- Lead Technical Account Manager @ (January 2023 - Present)
- Principal Technical Account Manager @ (November 2013 - October 2022)
- Customer Engagement Manager @ (March 2009 - November 2013)
- Sr Manager, Licensed Insurance @ (January 2008 - September 2008)
- Sr Client Relations Manager @ (January 2007 - September 2007)
- Major Account Executive @ (January 2001 - January 2006)
- Director of Client Services @ (January 2001 - January 2006)
James Cravens Skills
- Call Center
- SaaS
- Vendor Management
- CRM
- Workforce Management
- Call Center Development
- Contact Centers
- IVR
- Outsourcing
- BPO
- Telecommunications
- CTI
- Customer Satisfaction
- Customer Retention
- Process Improvement
- Enterprise Software
- Telephony
- Solution Selling
- Salesforce.com
- Cloud Computing
- Account Management
- Unified Communications
- Customer Experience
- Telemarketing
- Lead Generation
- VoIP
- Managed Services
- Professional Services
- Channel
- Speech Recognition
- Pre-sales
- Avaya
- Team Leadership
- Product Management
- Genesys
- Sales Engineering
- ACD
- SIP
- Sales Enablement
- Business Intelligence
- Direct Sales
- Technical Support
- Call Centers
- Integration
- Customer Engagement
- Analytics
- Hosted Services
- Call Routing
- Demand Generation
- Go-to-market Strategy
- Go to Market Strategy
- Pre Sales
James Cravens Summary
- James Cravens, based in Salt Lake City, UT, US, is currently a Lead Technical Account Manager at NICE CXone. James Cravens brings experience from previous roles at Genesys, Genesys | Echopass, LiveOps and TPG TeleManagement. With a robust skill set that includes Call Center, SaaS, Vendor Management, CRM, Workforce Management and more. James Cravens has 3 emails on RocketReach.
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