Hiver Information

Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing. Hiver comes in two products: Hiver Omni, a dedicated agentic omnichannel platform, and Hiver in Gmail, which runs inside your inbox. Teams use Hiver to run agentic support. AI Agents understand intent, run multi-step procedures, and resolve requests end to end, including the edge cases that span several systems. On requests that need judgment, AI Agents do the groundwork alongside your team: pulling similar issues, drafting replies, and taking actions as directed. More than 10,000 teams, including Flexport, Ping Identity, Gusto, and Epic Games, trust Hiver to deliver support that wins customers for life.