Hiver Information

Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI, cross-team collaboration, workflows, and ticketing. Most platforms leave the work to your team. One ticket, one task, one resolution at a time. That is the paradigm Hiver changes. Your team now directs AI Agents to investigate, triage, update tools, and resolve tickets. Hiver is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly. Hiver comes in two products: Hiver Omni, a dedicated agentic omnichannel platform, and Hiver in Gmail, which runs inside your inbox. More than 10,000 teams, including Flexport, Ping Identity, Gusto, and Epic Games, trust Hiver to deliver support that wins customers for life.