Hiver Information

Hiver is the agentic customer service platform where teams and AI work together to resolve complex customer issues across channels. Unlike legacy support platforms, where people do most of the heavy lifting to resolve customer issues, Hiver changes how that work gets done. Your team directs AI to handle most of it and steps in only when judgment or approval is needed. Ticketing, cross-team collaboration, and workflows provide the structure, context, and visibility needed to manage each request, while AI investigates issues, takes action, and resolves them end to end under your team’s direction. Hiver comes in two products: Hiver Omni, a dedicated omnichannel platform, and Hiver in Gmail, for teams that want to manage customer support right from their inbox. We’ve raised $30M from investors including K1, Citrix Ventures, AngelList, Kalaari Capital, and Kae. More than 10,000 teams, including Flexport, Gusto, Ping Identity, and Epic Games, trust Hiver to deliver great customer experiences at scale.