Hiver Information

Hiver is an AI-native customer service platform built for complex, high-stakes support with cross-team collaboration, automation, and AI that can take on even the hardest requests. With Hiver, support teams pull real-time customer data from every system that matters, collaborate across teams and deploy AI that goes beyond simple deflection. It resolves requests end-to-end, assists teams on the hard ones, and keeps quality consistent across every interaction. Hiver offers two products: Hiver Omni: A dedicated omnichannel customer service platform for teams to manage complex support operations with AI, workflows, and cross-team collaboration. Hiver in Gmail: Transform Gmail into an AI helpdesk–built for teams that want to manage shared inboxes, handle complex support requests, and respond faster with AI—all without having to leave their inbox. Over 10,000+ teams around the world, from Flexport and Ping Identity to Gusto and Epic Games, trust Hiver to deliver exceptional support that wins and retains customers for life.