Senior Technical Account Manager @ (February 2019 - October 2021)
Technical Support Manager @ (January 2013 - January 2019)
Call Center Supervisor; Tech Support @ Integrated Broadband Services / Momentum Telecom (January 2009 - January 2013)
Intensive Case Management, Day Treatment Staff @ (January 2003 - January 2006)
Residential Mental Health Counselor @ Outdoor Therapeutic Programs (January 2001 - January 2003)
Grant Goodwin Education
Kennesaw State University
BBA (Finance)
2004-2008
Grant Goodwin Skills
Telecommunications
Contact Centers
Team Building
Troubleshooting
Voice over IP (VoIP)
Microsoft Office
Customer Service
Leadership
Training
Call Center
Microsoft Word
Management
Call Centers
Team Leadership
Process Improvement
Mental Health
Outlook
Customer Satisfaction
Technical Support
Wireless
Time Management
VoIP
Data Entry
Public Speaking
Microsoft Excel
Coaching
Account Management
Voice Over Ip Voip
Research
Healthcare
Voice Over Ip
Grant Goodwin Summary
Grant Goodwin, based in Dallas, GA, US, is currently a Senior Technical Account Manager at NICE CXone. Grant Goodwin brings experience from previous roles at Alvaria, Inc., Momentum Telecom, Integrated Broadband Services / Momentum Telecom and Cobb County Community Services Board. Grant Goodwin holds a 2004 - 2008 BBA in Finance @ Kennesaw State University. With a robust skill set that includes Telecommunications, Contact Centers, Team Building, Troubleshooting, Voice over IP (VoIP) and more. Grant Goodwin has 2 emails and 1 mobile phone numbers on RocketReach.
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