Gladly is the only customer service software built around people, not tickets. AI is revolutionizing how we work and communicate. Consumer expectations of how they're known and treated by brands has never been greater. At the same time brands are under pressure to do more with less and must balance the tension between saving money with AI and automation, while still delivering world-class experiences for consumers. The right experiences create connection, loyalty and customer lifetime value. Customer service software built on tickets fails to navigate this tension. And brands who rely on ticketing software are failing in this new economy. Bloated tech stacks. Duplicate tickets. Consumer repetition and frustration. Fumbling and flustered agents. Two bad service experiences will lose a customer for life. Gladly applies AI differently, to help commerce brands deliver radically personal, concierge-level customer service at scale. With Gladly, consumers help themselves when they want and customer service agents are made into superheroes, gaining efficiency and productivity. Every conversation in Gladly starts with a real-time understanding of the customer -- who they are, their preferences, their conversation and purchase history with the brand, every interaction in one place. And with every channel built-in natively - VOICE, email, SMS, chat, social messaging, self-service – brands have one, lifelong conversation stream with their customers. Gladly's customers are the world’s most loved brands -- Allbirds, Bombas, Crate & Barrel, Deckers, Eddie Bauer, FTD, Nordstrom, REI, Ulta Beauty, and Warby Parker. These brands and hundreds more leverage Gladly to build lifelong loyal customers through deep connections. Make customer service your business with Gladly.
View Top Employees from GladlyWebsite | https://www.gladly.com |
Revenue | $33 million |
Funding | $140 million |
Employees | 203 (201 on RocketReach) |
Founded | 2014 |
Address | 60 29th St Suite 125, San Francisco, California 94110, US |
Technologies |
JavaScript,
HTML,
PHP
+99 more
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Industry | Software Development, Customer Relationship Management (Crm) Software, Software, Computer, Software Development & Design, Consumer Electronics, Hardware, Customer Service, Information Technology, Technical Support |
Web Rank | 2 Million |
Keywords | Customer Service, Ai Customer Service, Personalized Customer Communication, Omnichannel Customer Service |
Competitors | Conversocial, A Verint Company, Dixa, Help Scout, Helpshift, Kustomer |
SIC | SIC Code 737 Companies, SIC Code 73 Companies |
NAICS | NAICS Code 51121 Companies, NAICS Code 5112 Companies, NAICS Code 51 Companies, NAICS Code 511 Companies, NAICS Code 511210 Companies |
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The Gladly annual revenue was $33 million in 2024.
Todd Rakow is the CFO of Gladly.
201 people are employed at Gladly.
Gladly is based in San Francisco, California.
The NAICS codes for Gladly are [51121, 5112, 51, 511, 511210].
The SIC codes for Gladly are [737, 73].