Fifth Quadrant Information

Fifth Quadrant is a Customer Experience Consulting Research & Design Company. We provide a variety of services that include: CX management consulting, industry analysis, customer experience design, customer research, data modelling, operational improvement programs and executive training programs, across voice, face-to-face, online, Social Media, smartphone apps, correspondence and video service channels. Our purpose is to change the way organisations think about Customer Experience Strategy and to ensure it has on-going presence at the Boardroom table. From working with organisations over the last 15 years, we know that Board and C-level Executives typically focus on four strategies: Finance; Marketing & Sales; IT/Operations; and Human Resources. At Fifth Quadrant, we believe it is long overdue that Customer Experience Strategy sits rightfully alongside and integrates with these other four strategies. Different to other consultancies, we are able to offer integrated multi-channel and enterprise wide programmes including customer experience strategy development and execution, customer experience research, market analysis, diagnostic assessment of performance and training. We are able to do this by having more data and information related to customer experience than any other company, meaning we are able to offer tremendous insight, value and direction to Customer Experience Strategy and customer engagement.