Eric Culpepper Email & Phone Number

Director- Client Services Program Management @ NICE

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Eric Culpepper Location

United States

Eric Culpepper Work

2026 -now Director- Client Services Program Management @
2025 -2026 Executive Director of Operations @
2023 -2025 Senior Director of Operations @
2023 -2025 Senior Director of Operations @
2019 -2023 Senior Director of Product Management @
2017 -2019 Director of Customer Service @
2017 -2019 Director of Customer Service @
2013 -2017 Senior Operations Manager @
2011 -2013 Associate Director of Operations @
2006 -2011 Associate Director of Finance @
2003 -2006 Financial Reporting Supervisor @
2003 -2006 Financial Reporting Supervisor @

Eric Culpepper Education

Union University
Bachelor of Science - BS (Business, Management, Marketing, and Related Support Services)

Eric Culpepper Skills

Financial Analysis
Strategic Planning
Call Centers
Forecasting
Team Leadership
Vendor Management
Management
Telecommunications
Customer Service
Customer Experience
Wireless
Sales
Analysis
Access
Human Resources
Customer Satisfaction
Program Management
Budgets
Mobile Devices
Customer Retention
CRM
Leadership
Contact Centers
Hiring
Scheduling
Project Management
Cross-functional Team Leadership
Account Management
Employee Relations
Wireless Technologies
Team Building
Business Process Improvement
Operations Management
Workforce Management
Budgeting
Communication
Global Experience
Organization Development
Cost Control
Outsourcing
Process Improvement
Cross Functional Team
Call Center
Business Development
Microsoft Office
Cross Functional Team Leadership
Training
Enterprise Software
Workforce
Financial Performance
Reporting Systems
Manages
Cost
Net
Strategic Projects
Operating Expenses
Mentoring
Adjustments
Finance
Streams
Return on Investment
Oversight
Driving
Operational Efficiency
Savings
Adoption
Real Estate
Temporary Placement
Directs
Organizational Structure
Functional Support
Revenue
Coaching
Human Capital
Science
Calls
Continuous Improvement
Customer Facing
Command Center
Key Performance Indicators
Metrics
Sports Management
Nashville
Business Lines
Technical Resources
Workflow
Execution
Financial Forecasting
Profit
Establishing Priorities
Centralization
Networking
System
Ultimate
Business Services
Trade Unions
Real Time
Healthcare
Build Trust
Utilization
Sage Act
Nyse
Flat Patterning
Strategy
Supervision
Agreement
Variety of Industries
Data Driven
Strategies
Loyalty Programs
Financial Goals
Sla
Manage Large
Operational Excellence
Streamline
Streamlining
Performance Reporting
Ratios
Organizational Design
System Monitoring
Reporting
Stakeholders
Guides
Global Operations
Calling
Stakeholder Engagement
Verizon
Wireline
Onshore
Csat
Coordination
Retail
Dynamic Leadership
Accountability
Schedules
Resource Management
Crafts
Business Operations
Quality Assurance
Cost Savings
Operations
Strategic Initiatives
Visibility
Marketing
Leadership Development
Change Management
Technical Support
Project Planning
Project
Flows
Delivers
Supports
Delivers Results
Service Levels
Data Integrity
Analytics
Thinking
LinkedIn
Responsibility
Six Sigma
Roadmap
Growth Strategies
Business Units
Efficiencies
Efficient
End to End
Headcount
Vendor Contracts
Reviews
Government
Connectivity
Green Belt
Business Insights
Marketplace
Fostering
Financial Services
Technical Direction
Net Promoter Score
Delineation
Resistance
Agents
Cash
Hitting
Internal Controls
Business Process
Staff Development
Process Design
Customer Information
Cost Benefit
Recruiting
Performance Management
Culture Change

Eric Culpepper Summary

Eric Culpepper, based in United States, is currently a Director- Client Services Program Management at NiCE. Eric Culpepper brings experience from previous roles at Comcast. Eric Culpepper holds a Bachelor of Science - BS in Business, Management, Marketing, and Related Support Services @ Union University. With a robust skill set that includes Financial Analysis, Strategic Planning, Call Centers, Forecasting, Team Leadership and more. Eric Culpepper has 7 emails and 3 mobile phone numbers on RocketReach.